Senior Customer Engagement Integration Engineer

Signode•Tampa, FL

6h•$130,000 - $155,000

About The Position

The Senior Customer Engagement Integration Engineer designs, develops, governs, and supports Signode’s enterprise integration and Business Document Exchange Hub capabilities. The role enables reliable business-to-business and internal document exchange across customer, supplier, logistics, banking, ERP, customer engagement, manufacturing, e-commerce, data, and Connected Services platforms. The position provides technical leadership for EDI, APIs, managed file transfer, application integration, event-driven integration, document transformation, and orchestration. It connects current and future ERP environments—including Microsoft Dynamics AX 2012 and Dynamics 365 Finance & Operations—with Dynamics 365 Customer Engagement, Signode Connected Services, digital commerce solutions, regional business systems, external trading partners, and enterprise data platforms. The engineer establishes reusable integration patterns, operational controls, and standards to improve partner onboarding, transaction reliability, visibility, security, and scalability. The role also provides Tier 2/3 production support, leads trading-partner onboarding, supports enterprise transformation initiatives, and collaborates with business stakeholders, customers, suppliers, service providers, and technical teams. Global travel may be required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field, or equivalent experience.
At least 8 years of experience in enterprise application integration, EDI, middleware, API engineering, or ERP integration roles.
At least 5 years of hands-on experience designing and supporting enterprise EDI and B2B integration solutions.
Experience integrating Microsoft Dynamics AX 2012 and/or Dynamics 365 Finance & Operations with internal and external systems.
Experience implementing cloud integration platforms, API management, managed file transfer, and enterprise monitoring capabilities.
Experience working directly with customers, suppliers, distributors, logistics providers, banks, EDI providers, and systems-integration partners.
Knowledge of enterprise integration patterns, API-led connectivity, event-driven architecture, orchestration, messaging, managed file transfer, monitoring, and error handling.
Knowledge of ANSI X12, EDIFACT, XML, JSON, CSV, flat-file formats, mapping, transformation, acknowledgments, partner onboarding, AS2, SFTP, HTTPS, and VAN services.
Knowledge of Azure Logic Apps, Service Bus, Functions, Event Grid, API Management, Azure DevOps, GitHub, and related integration services.
Development skills in C#/.NET, REST APIs, SOAP services, SQL, XML/XSLT, JSON, scripting, source control, automated testing, and CI/CD.
Knowledge of Microsoft Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, e-commerce, manufacturing, warehouse, transportation, and enterprise data platforms.
Knowledge of Order-to-Cash, Procure-to-Pay, Plan-to-Produce, warehouse and logistics, customer service, finance, and master/reference data processes.
Customer-focused and motivated to improve the reliability and simplicity of business interactions.
High personal integrity and disciplined ownership of business-critical services.
Able to explain complex integration concepts to technical and non-technical audiences.
Highly organized, detail-oriented, and effective across multiple priorities and global stakeholders.
Comfortable working across project delivery and production operations.
Able to travel globally as required.

Nice To Haves

Advanced degree in Information Systems, Engineering, or Business Administration.
Certifications in Azure integration, API management, cloud architecture, EDI, security, or DevOps.
Experience supporting manufacturing, distribution, supply-chain, customer service, or other transaction-intensive global operations.
Experience supporting ERP implementations, migrations, acquisitions, divestitures, or large-scale business transformation programs.
Experience integrating procurement networks, supplier portals, and B2B business networks such as SAP Ariba, Coupa, GHX, Jaggaer, or similar platforms.
Knowledge of SAP Ariba, Coupa, supplier portals, procurement networks, catalog management, Procure-to-Pay, supplier collaboration, PunchOut integrations, cXML, OpenPeppol, and supplier onboarding and certification.
Knowledge of Copilot, GitHub Copilot, Azure AI, or similar AI capabilities.

Responsibilities

Design, implement, and continuously improve Signode’s enterprise Business Document Exchange Hub and customer engagement integration architecture.
Define reusable patterns and standards for B2B, application-to-application, API-led, file-based, event-driven, and document-oriented exchange.
Develop integration roadmaps supporting ERP platforms, Dynamics 365 Customer Engagement, Connected Services, e-commerce, manufacturing, logistics, and enterprise data platforms.
Establish interface design, naming, versioning, mapping, transformation, exception-handling, monitoring, documentation, and support-ownership standards.
Simplify and rationalize integration technologies, interfaces, and EDI service providers where appropriate.
Design, implement, test, and support EDI integrations with customers, suppliers, distributors, logistics providers, banks, warehouses, and third parties.
Lead technical trading-partner onboarding, including requirements analysis, mapping specifications, connectivity, certification testing, cutover, and production stabilization.
Manage secure connectivity using AS2, SFTP, HTTPS, APIs, value-added networks, managed file transfer, and cloud integration services.
Coordinate with EDI providers and implementation partners to maintain service quality, resolve issues, and support platform consolidation.
Design, implement, and support integrations with procurement and supplier collaboration networks, including SAP Ariba, Coupa, and other platforms.
Enable exchange of purchase orders, confirmations, invoices, catalogs, pricing, shipment notifications, inventory information, and supplier master data through portal, API, EDI, and hybrid models.
Establish reusable onboarding, certification, monitoring, and support processes for procurement network participants.
Collaborate with Procurement, Supply Chain, Finance, Customer Service, and external partners to improve procure-to-pay and supplier collaboration processes.
Evaluate business network technologies and recommend integration patterns aligned with Signode’s Business Document Hub and Connected Services strategies.
Design and support integrations across Microsoft Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, regional ERP solutions, and future ERP platforms.
Integrate manufacturing, quality, warehouse, transportation, logistics, e-commerce, customer portal, service, finance, and reporting solutions.
Enable consistent exchange of customer, vendor, item, order, shipment, invoice, inventory, service, and reference data across applications.
Support ERP implementations, migrations, acquisitions, divestitures, and business transformations while protecting business-process continuity.
Partner with application, data, security, infrastructure, business-process, and regional IT teams to deliver end-to-end solutions.
Design and develop REST, SOAP, message-based, file-based, and event-driven integrations.
Build solutions using Azure Integration Services, including Logic Apps, Service Bus, Functions, Event Grid, and API Management, as applicable to the approved enterprise architecture.
Develop reusable APIs, services, connectors, mappings, transformations, workflows, and orchestration components.
Implement source control, automated testing, CI/CD, release management, environment promotion, and Infrastructure-as-Code practices using GitHub, Azure DevOps, or approved enterprise tools.
Apply secure-by-design and supportable engineering practices throughout the integration lifecycle.
Implement end-to-end monitoring, alerting, reconciliation, replay, and observability for business-critical document flows.
Provide Tier 2/3 production support, root-cause analysis, problem management, and permanent corrective actions for integration failures.
Define service-level measures and operational dashboards for transaction success, latency, exceptions, backlog, partner onboarding, and recovery.
Ensure integration solutions comply with architecture, cybersecurity, privacy, data governance, SOX, audit, retention, and regulatory requirements.
Maintain interface inventories, data-flow diagrams, mappings, runbooks, support procedures, architecture decisions, and knowledge articles.
Manage and maximize EDI scorecards received from customers.
Translate business requirements into scalable technical designs and clear interface specifications.
Facilitate design reviews with business stakeholders, customers, suppliers, service providers, and technical teams.
Mentor engineers and service partners on integration standards, troubleshooting, design quality, and operational excellence.
Evaluate emerging integration, API, automation, and intelligent document-processing capabilities and recommend adoption when they deliver measurable business value.
Communicate risks, dependencies, decisions, and service performance to technical and business leadership.