Customer Engagement Applications Engineer
About The Position
The Customer Engagement Applications Engineer provides technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products. The role supports sales staff by assessing how products can meet customer needs and preparing product specifications for customer applications and solutions. It may involve building mini-applications or prototypes to demonstrate feasibility, as well as providing software development consultation or validating product capabilities. Based in Austin, Texas, the position focuses on customer support and product development. Customer support includes helping drive product adoption, conducting demonstrations and head-to-head activities at customer facilities, investigating semiconductor manufacturing yield issues, and providing inspection solutions. The engineer develops product value statements and use cases, trains customers and other applications engineers, and supports new product introductions, characterization, beta testing, and early tool evaluations. The work involves collaboration with worldwide applications teams, engineering, sales, marketing, and customer engineers, with travel to customer sites. Product development responsibilities include creating best known method documents and training materials and transferring that knowledge to KLA’s worldwide Applications team and customers. The engineer works with customers to solve problems and may publish papers at industry symposiums or in technical journals. The position also involves characterizing next-generation semiconductor wafer inspection products by developing test plans, collecting and analyzing data, and publishing results and recommendations in application notes and best known methods. KLA is a global provider of inspection tools, metrology systems, process solutions, and computational analytics for the semiconductor manufacturing ecosystem. The role is suited to motivated engineers comfortable with a fast-paced, high-stress environment, substantial autonomy, accountability, and limited supervision.
Requirements
- Master’s degree with 0 years of related work experience, or bachelor’s degree with 2 years of related work experience.
- Training in semiconductor or related fields.
- Willingness to travel more than 30% within the United States.
- Strong troubleshooting skills and a methodical approach.
- Clear communication skills.
- Strong organization and follow-up abilities.
- Ability to work in a multifaceted environment.
- Excellent communication, organizational, analytical, leadership, and interpersonal skills.
- Ability to work effectively with limited supervision and drive projects independently.
- A good balance of technical and people skills.
Nice To Haves
- Educational background in engineering or physics.
- Background in IC processing or semiconductor equipment.
Responsibilities
- Provide and lead product penetration and adoption support at customer facilities.
- Conduct customer demonstrations and head-to-head activities.
- Investigate semiconductor manufacturing yield issues and provide inspection solutions.
- Create and share product value statements and use cases with engineering, marketing, and sales groups.
- Train customers and other applications engineers.
- Support new product introductions, product characterization, beta testing, and early evaluation tools.
- Collaborate with worldwide applications teams, engineering, sales, marketing, and customer engineers.
- Generate best known method documents and other training materials and transfer knowledge to KLA’s worldwide Applications team and customers.
- Work with customers to develop solutions to problems.
- Publish papers at industry symposiums or in technical journals.
- Characterize next-generation semiconductor wafer inspection products by crafting test plans, collecting data, performing analysis, and publishing results and recommendations.
- Provide technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products.
- Assist sales staff in assessing product applications and preparing detailed product specifications for customer applications and solutions.
- Develop mini-applications or prototypes to demonstrate application feasibility when needed.
- Provide software development consultation to prospective users and/or assess and validate product capabilities.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Potential participation in performance incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
