Customer Engagement - Applications Engineer
About The Position
The Customer Engagement Applications Engineer provides technical applications support for KLA metrology products at customer sites, with the goal of increasing product penetration and adoption. Customer technical requirements and use cases vary, making the work challenging and diverse. The position develops applications, use cases, and best-known methods that increase the value of KLA products for customers. It involves collaboration with cross-functional teams on roadmap development, customer demonstrations, and release-to-production activities, as well as delivering clear technical presentations. The role is based in the Customer Engagement division, a field-based team that partners with customers to support yield improvement from R&D through high-volume production. The candidate must be willing to travel more than 30% within the United States.
Requirements
- PhD; or a master's degree with at least 2 years of work experience; or a bachelor's degree with at least 3 years of work experience.
- Analytical and complex problem-solving skills.
- Self-motivation and drive to make a positive impact.
- Strong teamwork skills.
- Excellent written and verbal communication skills, including the ability to deliver clear technical presentations.
- Willingness to travel more than 30% within the United States.
Nice To Haves
- Experience in the semiconductor fabrication industry and semiconductor processing.
- Knowledge of optics, spectroscopic ellipsometry, CD-SAXS metrology, statistical analysis tools, and machine learning concepts.
- Programming and scripting skills in MATLAB or Python.
Responsibilities
- Provide technical applications support for KLA metrology products at customer sites to achieve product penetration and adoption.
- Develop new applications, use cases, and best-known methods to increase the value of KLA products for customers.
- Work with cross-functional teams to shape the roadmap, conduct customer demonstrations, and support release-to-production activities.
- Deliver technical presentations clearly and communicate effectively in writing and verbally.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive program participation may be available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Ph.D. or professional degree
