Customer Engagement Applications Engineer - Southern California - SPTS Division
About The Position
The Customer Engagement Applications Engineer supports KLA’s SPTS division and its wafer-processing solutions, including silicon etch, dielectric etch, dry-release etch, PVD, PECVD, and molecular vapor deposition. The field-based, customer-facing role is primarily located in Southern California, including the Greater Los Angeles area, and supports process-related customer needs across R&D, pilot production, and volume production environments. The position involves delivering process solutions, transferring processes to customer systems, developing and improving processes, and working with internal teams and customers to support qualifications and business opportunities. The role requires an estimated 60% travel, including possible extended periods away from home or abroad on short notice.
Requirements
- Degree in a relevant science or engineering discipline.
- Minimum qualifications: a master's degree with 0 years of related work experience, or a bachelor's degree with 2 years of related work experience.
- Ability to communicate effectively with engineers and executives.
- Ability to work independently without supervision and as part of a small-to-medium-sized team, often with tight deadlines.
- Ability to manage relevant project work across multiple tasks and plan daily work.
- Data-driven approach and a basic understanding of design of experiments and statistical process control.
- Willingness to travel approximately 60%, including working away from home at customer sites or abroad for extended periods on short notice.
Nice To Haves
- Three or more years of hands-on semiconductor industry experience, including process engineering and a basic understanding of general semiconductor manufacturing flows.
- Knowledge of clean room procedures and analytical instrumentation.
- Experience writing reports and delivering routine, frequent progress presentations using Microsoft Office Suite.
- Familiarity with basic Lean and Six Sigma concepts.
- Familiarity with using AI (CoPilot) for efficient workflows.
- Experience dealing with customers and handling difficult situations.
Responsibilities
- Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements.
- Install customer-specific processes on new and used systems and verify compliance with agreed process specifications through process transfer.
- Enhance procedures, specifications, and existing processes to support high-quality equipment delivery and exceed customer requirements.
- Attend customer sites for process installation, development, and update meetings as needed, and provide remote customer support.
- Collaborate with SPTS hardware and factory groups on tool and module software and hardware setup, issue reporting, and process qualification timelines.
- Collaborate with the sales team on new applications and potential future tool sales.
- Prepare presentations for onsite projects, including executive reviews and detailed summaries.
- Proactively offer current and future-facing solutions where required.
- Compile and analyze data in depth, including complex data with multiple variables.
- Develop familiarity with relevant process modules and endpoint capabilities.
- Mentor other team members as required.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
