Customer Engagement Applications Engineer
KLA•Chandler, AZ
•$78,200 - $132,900
About The Position
The Customer Engagement Applications Engineer joins KLA’s Electron Beam Division, which develops e-beam review and inspection tools for semiconductor manufacturing. The role supports customers in advanced semiconductor fabs by maintaining and optimizing eBeam tools, developing applications, and improving next-generation products. It combines technical expertise with customer engagement to help ensure tools deliver high-resolution defect data and maximum value.
Requirements
- MS, Ph.D., or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or a related field.
- Experience in semiconductor fabrication or equivalent educational experience.
- At least 2 years of hands-on SEM review, SEM inspection, or TEM/FIB experience.
- Strong knowledge of semiconductor process flows and defect types.
- Understanding of electron optics and how electrons interact with samples to produce SE, BSE, and VC signals.
- Experience in system-level troubleshooting, diagnostics, and reporting.
- Cleanroom experience and semiconductor device characterization.
- Familiarity with computer operating systems, networking, and analysis tools.
- Minimum qualification: BS with 2+ years of industry experience, or MS with relevant experience.
Nice To Haves
- Strong customer focus and ability to build collaborative relationships.
- Motivation to innovate and proactively deliver exceptional customer outcomes.
- Proven technical leadership and problem-solving skills.
- Experience with Advanced Packaging, Wafer Level Packaging, or C4.
- Excellent communication, teamwork, and project management skills.
- Ability to present technical content to diverse audiences.
- Experience with data analysis tools such as Excel, JMP, Minitab, Igor, Origin, or ImageJ.
- Programming experience with Matlab, LabVIEW, Python, or similar.
Responsibilities
- Support, maintain, and troubleshoot eBeam tools in customer environments.
- Diagnose tool issues, identify corrective actions, and help ensure optimal tool performance.
- Work with service and engineering teams to resolve hardware and software issues.
- Develop applications and Best Known Methods (BKMs) to address customer challenges and improve tool capability.
- Create use cases, scope new features, identify issues, and drive bug fixes.
- Maintain strategic customer relationships and assist sales teams with technical assessments.
- Develop and document training materials and provide technical training.
- Collaborate with customers and internal teams to define requirements for future products.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
