Customer Development Representative - Texas and Florida

Catalyst Behavior Solutions • Katy, TX

4d

About The Position

The Customer Development Representative drives growth at Catalyst Behavior Solutions centers in Katy, Texas; Richardson, Texas; and Oviedo, Florida. The role develops referral relationships, identifies business opportunities, increases community awareness, and maintains a pipeline of client inquiries. The representative works with the Director of Customer Development, intake teams, center coordinators, clinical leadership, and community partners to grow census and onboard referral sources. The ideal candidate is based in Texas and travels to Florida monthly.

The position supports outreach and business development across all three centers, including community events, office visits, presentations, partnerships, and referral-source education. It also coordinates with intake and center teams to align marketing with staffing and service availability, support smooth client handoffs, document outreach, track results, and report on development efforts and growth opportunities.

Requirements

• At least 2 years of experience working in a behavioral service or educational setting.
• Excellent verbal and written communication skills.
• Ability to use and adapt to new technology.
• Ability to pass a criminal background check according to standard policy.
• Authorized to work in the United States.
• Valid driver’s license.
• Ability to travel.
• Strong communication and organizational skills.
• Ability to explain ABA services clearly to families, providers, and referral sources.
• Ability to identify potential referral sources and build and maintain relationships with them.
• Basic understanding of ABA therapy, terminology, and treatment pathways.
• Understanding of payer types, including Medicaid, commercial insurance, and TRICARE.
• Supportive, service-oriented approach when engaging with referral sources.
• Ability to plan, identify, and execute outreach campaigns.
• Comfort presenting ABA services to groups or individuals.
• Ability to document activities, track outcomes, manage multiple leads and tasks, and prioritize outreach effectively.
• Ability to work with center coordinators, clinical teams, and intake teams.

Nice To Haves

• Experience attending community events, provider fairs, and networking opportunities.
• Basic understanding of digital outreach tools such as email campaigns, CRM systems, and social media tools.
• Comfort using email automation, spreadsheets, and intake platforms.
• Basic comfort with teleconferencing tools such as Zoom and Google Meet.
• Ability to use data and feedback to improve outreach strategies.

Responsibilities

• Identify, plan, and facilitate community events and potential partnerships for the Texas and Florida centers.
• Provide training and oversight for community and center-based events.
• Identify potential new referral sources in the centers’ communities.
• Help schedule monthly office visits and work with the Director of Business Development to ensure they occur.
• Coordinate with center coordinators, intake, and clinical leadership to align marketing efforts with staffing capacity and service availability.
• Participate in the Director of Business Development’s weekly Texas and Florida center calls.
• Build and maintain relationships with pediatricians, schools, therapists, case managers, hospitals, speech and occupational therapists, early intervention programs, and insurance care coordinators.
• Conduct office visits, presentations, and educational meetings to promote ABA services.
• Attend community events, provider fairs, autism conferences, and networking groups to expand brand visibility.
• Serve as the primary point of contact for local referral partners and ensure timely follow-up.
• Generate client leads through outreach, partnerships, digital marketing collaboration, and targeted community engagement.
• Coordinate with intake and center coordinators to support smooth handoffs and customer service.
• Maintain working knowledge of insurance requirements for Medicaid, TRICARE, and commercial plans.
• Plan or support open houses, workshops, school presentations, and caregiver resource events.
• Maintain accurate logs of outreach activity, meetings, and referral-source communications.
• Provide weekly and monthly reports on development efforts, growth opportunities, customer meetings, new relationships, and center tours.
• Communicate feedback and concerns from referral sources to the centers.

Benefits

• Competitive pay and annual raises.
• Bonus incentives.
• Seven paid holidays.
• Two and a half weeks of PTO in the first year, increasing with tenure.
• Scheduling flexibility.
• 401(k).
• Full benefits package, including four-tier family coverage, employer HSA contribution, free Employee Assistance Program services, and free life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed