Customer Development Representative - Texas and Florida

Catalyst • Katy, TX

3d

About The Position

The Customer Development Representative drives growth for Catalyst Behavior Solutions centers in Katy, Texas; Richardson, Texas; and Oviedo, Florida. The role develops referral relationships, identifies business opportunities, increases community awareness, and maintains a pipeline of client inquiries. The representative works with the Director of Customer Development, intake teams, center coordinators, clinical leadership, and community partners to grow center census and onboard referral sources. The ideal candidate is based in Texas and travels to Florida monthly.

The role includes outreach to providers and community organizations, promotion of ABA services, coordination of events and referral handoffs, and tracking and reporting on business development activity. The position requires a valid driver’s license and the ability to travel. Starting salary is $50,000 per year.

Requirements

• At least 2 years of experience working in a behavioral service or educational setting.
• Excellent verbal and written communication skills.
• Ability to use and adapt to new technology.
• Ability to pass a criminal background check according to standard policy.
• Authorized to work in the United States.
• Valid driver’s license and ability to travel.
• Knowledge of services offered and client profiles served at the Texas and Florida centers.
• Strong communication and organizational skills.
• Ability to explain ABA services clearly to families, providers, and referral sources.
• Ability to identify referral sources and build and maintain relationships with them.
• Basic understanding of ABA therapy, terminology, and treatment pathways.
• Understanding of payer types, including Medicaid, commercial insurance, and TRICARE.
• Supportive, service-oriented approach to referral-source interactions.
• Ability to plan, identify, and execute outreach campaigns and present services to individuals or groups.
• Experience attending community events, provider fairs, and networking opportunities.
• Basic understanding of digital outreach tools, including email campaigns, CRM, and social media tools.
• Skill in documenting activities and tracking outcomes.
• Ability to manage multiple leads and tasks and prioritize outreach effectively.
• Ability to use data and feedback to improve outreach strategies.
• Comfort using email automation, spreadsheets, intake platforms, and teleconferencing tools such as Zoom and Google Meet.
• Ability to work effectively with center coordinators, clinical teams, and intake teams.
• Physical capacity to continuously use hands for grasping and fine motor manipulation; respond quickly from any position; walk quickly or run short distances; stand for at least 15 minutes; occasionally lift, carry, push, or pull up to 200 pounds; and squat, kneel, stoop, crawl, and bend or twist the upper and lower back. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Responsibilities

• Identify, plan, and facilitate community events and potential partnerships for the Texas and Florida centers.
• Provide training and oversight for community and center-based events.
• Identify new potential referral sources in center communities.
• Coordinate monthly office visits with centers and work with the Director of Business Development to ensure visits take place.
• Align marketing efforts with staffing capacity and service availability in coordination with center coordinators, intake, and clinical leadership.
• Participate in weekly Texas and Florida center calls led by the Director of Business Development.
• Build and maintain relationships with pediatricians, schools, therapists, case managers, hospitals, speech and occupational therapists, early intervention programs, and insurance care coordinators.
• Conduct office visits, presentations, and educational meetings to promote ABA services.
• Attend community events, provider fairs, autism conferences, and networking groups to expand brand visibility.
• Serve as the primary contact for local referral partners and ensure timely follow-up.
• Generate client leads through outreach, partnerships, digital marketing collaboration, and community engagement.
• Coordinate with intake and center coordinators to support smooth handoffs and customer service.
• Maintain working knowledge of insurance requirements for Medicaid, TRICARE, and commercial plans.
• Plan or support open houses, workshops, school presentations, and caregiver resource events.
• Keep accurate logs of outreach activity, meetings, and referral-source communications.
• Provide weekly and monthly reports on development efforts, growth opportunities, customer meetings, new relationships, and center tours.
• Communicate feedback and concerns from referral sources to centers.

Benefits

• Competitive pay and annual raises
• Bonus incentives
• 7 paid holidays
• 2 1/2 weeks of PTO in the first year, increasing with tenure
• Scheduling flexibility
• 401(k)
• Full benefits package, including four-tier family coverage, an employer HSA contribution, free Employee Assistance Program services, and free life insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed