Customer Development Rep

Avnet • Richfield, OH

2d

About The Position

The Customer Development Rep combines inside sales, customer service, and technical and systems knowledge to sell products, services, and solutions to new and existing customers through inbound and outbound communications. The role develops and manages customer relationships, promotes company offerings, identifies sales opportunities, and supports revenue, market share, and profitability goals while balancing customer needs with business objectives.

The representative manages sales activities from initial contact through order fulfillment, provides product recommendations and quotes, coordinates customer requirements, and works with internal teams and suppliers to resolve issues and complete sales opportunities. The role supports both Customer Development Rep and Business Development Rep responsibilities, including sales campaigns, quote follow-up, line activity, and accurate order entry.

This is an entry-level role involving routine tasks performed under supervision and detailed instructions. It typically requires less than one year of related experience and a high school diploma or equivalent. Occasional travel to customer sites or training, including overnight travel, may be required.

Requirements

• High school diploma or equivalent.
• Typically less than one year of related experience.
• Basic Excel skills and familiarity with the Microsoft Office suite and Outlook.
• Beginning knowledge of systems such as Orbit, ERP, and order management.
• Knowledge of products or services, typically for a specific brand or line of business.
• Ability to deliver solutions for small and less complex accounts.
• May be required to travel occasionally to customer sites or attend training, including some overnight travel.

Responsibilities

• Deliver solutions and identify opportunities that contribute to a positive customer experience, using independent judgment and sales methodology.
• Initiate and respond to sales inquiries from prospective and existing customers to promote products, services, and capabilities.
• Respond promptly and accurately to customer information requests.
• Monitor and follow up on sales activities from initial contact through order fulfillment to meet customer requirements.
• Maintain and expand sales with existing accounts through customer service and knowledge of account needs, projects, and critical start dates.
• Support Customer Development Rep and Business Development Rep responsibilities, including managing BDR line activity, executing sales campaigns, following up on quotes with BDRs, supporting sales growth, and ensuring accurate order entry.
• Coordinate sales efforts and strategies with internal resources, including product, materials, field sales, and suppliers.
• Communicate product availability, specifications, pricing, and solutions; provide accurate quotes and product recommendations based on customer needs.
• Coordinate inventory, delivery lead times, pricing, order requirements, and other sales-related requests.
• Partner with internal sales teams and other departments to address customer needs, resolve issues, and support sales opportunities through completion.
• Perform other duties as assigned to support the CDR/BDR team and business objectives.

Benefits

• Generous paid time off
• 401(k) and pension plan
• Paid holidays
• Family support, including paid leave, surrogacy, and adoption
• Medical, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Health savings account and flexible spending account
• Education assistance
• Employee development resources
• Employee wellness, leadership development, and mentorship programs
• Flexible working arrangements
• Opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED