Business Development Rep

1st Choice Restoration • Kennewick, WA

2d • $60,000 - $100,000

About The Position

The Business Development Representative generates new business opportunities and develops strategic referral relationships that drive revenue for 1st Choice Restoration. The role builds and maintains relationships with insurance professionals, property managers, contractors, commercial property owners, and other referral sources for restoration and reconstruction projects. The representative serves as a liaison between customers and operations throughout the restoration process, helping referral partners stay informed and supporting a positive customer experience.

The position includes frequent outreach and relationship-building activities, including face-to-face meetings, phone calls, drop-in visits, networking events, and Lunch & Learn presentations. The representative develops new referral partners, supports existing relationships, generates qualified leads, monitors conversion and revenue performance, and documents activity in the company CRM. Flexible work-from-home options are available.

Requirements

• Self-motivated and goal-oriented.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency with CRM software and Microsoft Office.
• Ability to work independently while collaborating with operational teams.
• Valid driver's license and reliable transportation.

Nice To Haves

• Experience in outside sales, business development, account management, or relationship marketing.
• Experience in restoration, construction, insurance, property management, or related industries.
• Proven ability to build and maintain professional relationships.
• Strong presentation and networking skills.

Responsibilities

• Identify and develop new referral sources.
• Build relationships with insurance agents and adjusters, property managers, plumbing and HVAC contractors, real estate professionals, apartment managers, and commercial property owners.
• Conduct face-to-face meetings, networking activities, office visits, and presentations to generate opportunities.
• Maintain a consistent pipeline of prospective referral partners.
• Represent 1st Choice Restoration at industry events, trade associations, and community functions.
• Maintain relationships with existing referral partners and conduct regular visits with key sources.
• Coordinate appreciation events, educational opportunities, and other relationship-building activities.
• Provide claim assistance and restoration education to referral partners, and serve as a trusted resource for clients and referral partners.
• Generate opportunities for water mitigation, fire and smoke restoration, mold remediation, contents cleaning and pack-out, and reconstruction and repair services.
• Support company revenue growth through lead generation and referral development; monitor lead conversion and revenue performance.
• Assist with customer onboarding following a loss.
• Support communication among customers, insurance adjusters, and operations teams.
• Help ensure a positive customer experience, assist with issue resolution, and facilitate timely project-team follow-up.
• Document activities in the company CRM and track referral sources, meetings, leads, follow-ups, and revenue.
• Maintain accurate business-development records and provide activity and performance reports as requested.
• Meet stated weekly activity goals: 15–25 face-to-face meetings, 40–60 phone outreach calls, 10–20 drop-in visits, 1–2 networking events, and 1–2 Lunch & Learn presentations.
• Work toward quarterly goals of developing 5–8 new referral partners, strengthening key relationships, and participating in appreciation and educational events.

Benefits

• 401(k) matching
• Company car
• Competitive salary
• Health insurance
• Vision insurance
• Flexible work-from-home options
• Compensation may include a base salary, commissions, vehicle allowance, and performance bonuses based on revenue generated and KPI achievement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed