Customer Development Rep

Avnet • Richfield, OH

4d

About The Position

The Customer Development Rep combines inside sales and customer service with technical and systems knowledge to sell products, services, and solutions to new and existing customers through inbound and outbound multimedia communications. The role develops and manages trusted customer relationships, promotes company offerings, identifies sales opportunities, and delivers market and brand solutions that grow market share, sales, and supplier margins while maximizing value to the company. The representative owns account performance by driving revenue and profitability, meeting financial sales metrics, and making sound business decisions that balance customer needs with business objectives.

The position generally involves routine, repetitive tasks with limited complexity, performed under supervision and with detailed instructions and priorities. It requires basic product or service knowledge for a specific brand or business line and the ability to support small, less complex accounts. Occasional travel to customer sites or training, including overnight travel, may be required.

Requirements

• High school diploma or equivalent.
• Typically less than one year of related experience.
• Basic Excel skills and familiarity with the Microsoft Office suite and Outlook.
• Beginning knowledge of systems such as Orbit, ERP, and order management.
• Knowledge of products or services, typically for a specific brand or line of business.
• Ability to deliver solutions for small and less complex accounts.
• May need to travel occasionally to customer sites or training, including some overnight travel.

Responsibilities

• Deliver solutions or identify opportunities that support a positive customer experience, using independent judgment and sales methodology.
• Initiate and respond to sales inquiries from prospective and existing customers to promote products, services, and capabilities.
• Respond promptly and accurately to customer information requests.
• Monitor and follow up on sales activities from initial contact through order fulfillment to meet or exceed customer requirements.
• Maintain and expand existing account sales through customer service and knowledge of customer needs, project pipelines, and critical start dates.
• Support a range of Customer Development Rep and Business Development Rep responsibilities, including managing BDR line activity, executing sales campaigns, partnering with BDRs on quote follow-up and conversion, supporting sales growth, and ensuring accurate order entry.
• Coordinate sales efforts and strategies with internal product, materials, field sales, and supplier resources.
• Communicate product availability, specifications, pricing, and solutions; provide accurate quotes and product recommendations based on customer needs.
• Coordinate inventory availability, delivery lead times, pricing, order requirements, and other sales-related requests.
• Partner with internal sales teams and departments to address customer needs, resolve issues, and support sales opportunities through completion.
• Perform other assigned duties to support the CDR/BDR team and business objectives.

Benefits

• Generous paid time off
• 401(k) and pension plan
• Paid holidays
• Family support, including paid leave, surrogacy, and adoption
• Medical, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Health savings account and flexible spending account
• Education assistance
• Employee development resources
• Employee wellness, leadership development, and mentorship programs
• Flexible working arrangements
• Opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED