Customer Deployment Manager

Endra • New York City, NY

2d

About The Position

Endra is building a platform to automate repetitive work for mechanical, electrical, and plumbing (MEP) engineers. The Customer Deployment Manager owns the customer journey after contract signing, helping large engineering consultancies adopt Endra and realize value quickly. The role leads customer rollouts, establishes plans and milestones, drives stakeholder engagement and adoption, removes obstacles, and communicates results. You will partner with product specialists who are MEP engineers, bringing project structure and commercial perspective alongside their technical expertise. You will also identify opportunities to expand customer use, relay structured customer insights to product and engineering, and help define the deployment function’s processes and playbook.

Requirements

• Three to five years of client-facing experience in customer success, implementation, or management consulting.
• Experience running or playing a key role in enterprise software rollouts.
• Experience driving change management in large organizations adopting new technology.
• Strong organizational and project-management skills, including the ability to stay calm while managing many moving parts.
• A record of taking ownership and delivering results, with increasing responsibility.
• Commercial judgment and an understanding of how adoption supports renewals, expansion, and customer business cases.
• Excellent written and verbal communication skills.
• Collaborative approach and ability to help teammates succeed.
• Comfort building and improving processes and playbooks.

Nice To Haves

• Experience in a complex, expert-driven industry.

Responsibilities

• Own customer onboarding and rollout plans, milestones, and stakeholder progress.
• Lead on-site and remote onboarding with product specialists so MEP engineers can use Endra effectively on their first project.
• Engage stakeholders across customer organizations, including executives, discipline leads, BIM managers, IT, and project engineers.
• Help early users become champions who can train their colleagues.
• Agree on success criteria, track adoption and account health, identify risks early, and report results to customer leadership and Endra.
• Identify and resolve technical, organizational, and adoption roadblocks by involving the appropriate people.
• Identify additional teams, offices, and use cases, and support account managers in growing customer accounts.
• Share structured customer insights with product and engineering teams.
• Define and improve Endra’s rollout, measurement, and reporting processes and establish a scalable deployment playbook.

Benefits

• Competitive salary and equity.
• Employee-friendly equity terms.
• Private health insurance.
• Regular team events and off-sites.
• An inspiring, ambitious, and global work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed