Customer Deployment Manager
About The Position
Endra is building a platform to automate repetitive work for MEP engineers, helping them focus on judgment and design. The Customer Deployment Manager owns the rollout journey for important enterprise customers, including large engineering consultancies with multiple offices, many engineers, and numerous stakeholders. This person serves as project lead, establishing rollout structure, driving adoption, removing obstacles, and demonstrating customer value. The role partners closely with product specialists who are MEP engineers. Together, they help customers adopt Endra in their engineering workflows. The manager leads onboarding, coordinates stakeholders, tracks success and account health, identifies expansion opportunities, conveys structured customer insight to product and engineering, and builds the deployment playbook as the function grows.
Requirements
- 3–5 years of client-facing experience in customer success, implementation, or management consulting.
- Experience running or playing a key role in enterprise software rollouts.
- Experience driving change management in large organizations adopting new technology.
- Ability to stay organized and calm while managing many moving parts.
- Strong ownership and a track record of delivering results and taking on increasing responsibility.
- Commercial instinct, including understanding the connection between adoption, renewal, expansion, and the customer's business case.
- Excellent written and verbal communication skills.
- Collaborative approach and ability to help teammates perform better.
- Comfort building and improving processes and playbooks as the organization grows.
Nice To Haves
- Experience in a complex, expert-driven industry.
Responsibilities
- Own customer onboarding and rollout plans, milestones, and stakeholder progress, leading on-site and remote onboarding with product specialists.
- Help MEP engineers get started quickly and achieve results using Endra on their first project.
- Engage stakeholders across customer organizations, from executive leaders and discipline heads to BIM managers, IT teams, and project engineers.
- Encourage early users to become champions who train colleagues.
- Agree on customer success criteria, track adoption and account health, identify risks early, and report results clearly to customer leadership and Endra.
- Identify technical, organizational, or adoption roadblocks, involve the appropriate people, and resolve them.
- Discover additional teams, offices, and use cases, and support account managers in growing customer accounts.
- Share structured customer insight with product and engineering teams to inform product development.
- Develop the deployment function's processes for rollouts, measurement, and reporting.
Benefits
- Competitive salary and equity.
- Employee-friendly equity terms.
- Private health insurance.
- Regular team events and off-sites.
- An inspiring, ambitious, and global work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
