Customer Deployment Manager

Endra • San Francisco Bay Area, CA

1d

About The Position

Endra is building a platform to automate repetitive work for mechanical, electrical and plumbing (MEP) engineers. The Customer Deployment Manager owns the customer journey after contract signature, leading rollouts for major engineering consultancies with multiple offices, large engineering teams and numerous stakeholders. The role partners closely with product specialists who are MEP engineers, combining their technical domain expertise with the manager’s project structure and commercial perspective to help customers adopt Endra and realize value.

Requirements

• 3–5 years of client-facing experience in customer success, implementation or management consulting.
• Experience running or playing a key role in enterprise software rollouts.
• Experience driving change management and helping large organizations adopt new technology.
• Strong organization and project-structuring skills, with the ability to manage many moving parts calmly.
• A track record of taking ownership, delivering results and growing responsibilities.
• Commercial instinct and understanding that adoption contributes to renewal and expansion; ability to consider the customer’s business case as well as usage.
• Excellent written and verbal communication skills.
• Collaborative approach and ability to make teammates more effective.
• Comfort building and improving processes and playbooks as the organization grows.

Nice To Haves

• Experience in a complex, expert-driven industry.

Responsibilities

• Own customer onboarding and rollout plans, milestones and stakeholder progress, leading on-site and remote onboarding with product specialists.
• Help MEP engineers get started quickly and achieve results with Endra on their first project.
• Engage stakeholders across customer organizations, including executives, discipline heads, BIM managers, IT teams and project engineers; develop early users into champions who can train colleagues.
• Agree on customer success criteria, track adoption and account health, identify risks early, and report results clearly to customer leadership and Endra.
• Identify technical, organizational and adoption roadblocks, involve the appropriate people, and drive issues through to resolution.
• Identify additional teams, offices and use cases, and support account managers in growing customer accounts.
• Provide structured customer insights to product and engineering teams to inform product development.
• Define and improve Endra’s deployment approach, including how rollouts are conducted, measured and reported.

Benefits

• Competitive salary and equity.
• Employee-friendly equity terms.
• Private health insurance.
• Regular team events and off-sites.
• An inspiring, ambitious and global work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed