Customer Deployment Manager
About The Position
Endra is hiring a Customer Deployment Manager to lead the rollout of its software at large engineering consultancies. The role begins after a customer signs and is responsible for making Endra part of how customer engineers work as quickly as possible. You will lead each deployment, establish its structure, drive adoption, resolve obstacles, and demonstrate customer value. You will work closely with product specialists who are MEP engineers, combining their technical expertise with your project structure and commercial perspective to help engineering teams adopt new ways of working. The deployment function is young, and you will help define its rollout, measurement, and reporting practices as the team scales.
Requirements
- 3–5 years of client-facing experience in customer success, implementation, or management consulting.
- Experience running or playing a key role in enterprise software rollouts.
- Experience driving change management and helping large organizations adopt new technology.
- Structured and organized approach, with the ability to stay calm while managing many moving parts.
- Demonstrated ownership through results delivered and increasing responsibilities.
- Commercial instinct, including understanding how adoption supports renewal and expansion and considering the customer’s business case.
- Excellent written and verbal communication skills.
- Collaborative, team-oriented approach.
- Comfort building and improving a playbook as the work develops.
Nice To Haves
- Experience in a complex, expert-driven industry.
Responsibilities
- Lead on-site and remote customer onboarding and rollouts in partnership with product specialists, helping MEP engineers use Endra successfully on their first project.
- Own deployment plans and milestones, and keep customer stakeholders moving throughout the rollout.
- Engage stakeholders ranging from CEOs and heads of discipline to BIM managers, IT teams, and project engineers; help early users become champions who train colleagues.
- Agree on success criteria with customers, track adoption and account health, identify risks early, and communicate results to customer leadership and Endra.
- Identify technical, organizational, or adoption-related obstacles, bring in the appropriate people, and follow through to resolution.
- Identify additional teams, offices, and use cases, and support account managers in growing customer accounts.
- Provide structured field insights to product and engineering teams to inform product development.
- Define and improve Endra’s deployment, measurement, and reporting playbook.
Benefits
- Competitive salary and equity.
- Employee-friendly equity terms.
- Private health insurance.
- Regular team events and off-sites.
- An inspiring, ambitious, and global work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
