Manager, Deployment

Payroc • Munster, IN

4d

About The Position

The Manager, Deployment oversees the daily operations of the Deployment and File Build teams. The role ensures payment terminals are configured, quality checked, and prepared accurately and on time, and manages quality assurance, terminal inventory, equipment orders, and packaging supplies while maintaining service level commitments and supporting merchants and internal teams.

This hands-on leader maintains working knowledge of terminal applications, payment hardware, and related programs, and helps resolve complex hardware, software, and download file issues. The manager partners with third-party equipment vendors, identifies opportunities to improve processes and reduce errors, and supports team performance through coaching, annual reviews, and day-to-day management.

The position is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m. Central Time. It involves extensive desk-based work and prolonged computer use and sitting, frequent interaction with team members and external partners, and occasional lifting or moving of materials weighing up to 45 pounds. Travel is listed as not applicable. The role is classified as exempt.

Requirements

• At least 5 years of experience in a related technical or operations role.
• Working knowledge of relevant software, hardware, and other equipment used in payment terminal operations.
• Knowledge of relevant call-tracking applications and helpdesk support practices.
• Related experience and training in troubleshooting technical hardware and software issues.
• Strong oral and written communication skills.
• Demonstrated customer service orientation and ability to manage client-facing interactions professionally.
• Strong problem-solving, attention to detail, and decision-making skills.
• Ability to analyze processes and identify opportunities for improvement.
• Adaptability and ability to multitask and work effectively under pressure.
• High degree of confidentiality and professionalism.

Responsibilities

• Maintain working knowledge of terminal software and stay current with terminals, pin pads, check readers, and related hardware.
• Troubleshoot and resolve download files and technical hardware and software issues, as applicable.
• Manage purchase order placement and hardware debit encryption.
• Maintain Salesforce service-level agreements for Deployment and File Build.
• Handle program add-ons, including check service, debit, EBT, gift cards, WEX, and similar programs.
• Oversee quality control and quality assurance for daily deployments and file builds to ensure accuracy and quality.
• Act as liaison with third-party equipment vendors.
• Conduct annual reviews and manage PTO approval for Deployment team employees.
• Perform other duties and responsibilities as directed by management.

Benefits

• Comprehensive benefits that may include medical coverage, financial benefits, and wellness support.
• Depending on the position offered, additional compensation such as bonuses, incentives, or equity may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed