Deployment Operations Manager

Norbert Health • Brooklyn, NY

3d

About The Position

Norbert Health is building autonomous care robots to support healthcare teams. Its AI sensing platform adapts existing robotic platforms to round on patients, capture contactless vitals, run assessments, document in the EMR, and escalate problems. The company is deployed in multiple facilities and monitors hundreds of patients daily.

Norbert is hiring its first Deployment Operations Manager to own robot deployment rollouts and daily operations. The role leads the remote operator team, develops metrics to demonstrate long-term customer value, and partners with product and engineering to improve operational speed and efficiency. The manager serves as the operational face of Norbert to customers and travels about 30% of the time for customer visits as needed.

Requirements

• At least 3 years of experience in program management, implementation, or operations, including at least 2 years managing people.
• Experience operating in healthcare facilities and working closely with healthcare staff.
• A track record of delivering complex rollouts or deployments on schedule.
• Strong data fluency and experience with metrics frameworks.
• Sufficient technical understanding to discuss system issues with engineers and troubleshoot with operators.
• Experience managing remote contractors.
• Professional, confident communication with external customers and executives.
• Experience with AI tools.

Nice To Haves

• Experience standing up physical products at an early-stage company, from 0 to 1.
• Experience coordinating deployments or field servicing hardware.
• Experience in healthcare or another regulated environment.
• Experience with robotics, automation, or hardware deployments.

Responsibilities

• Own end-to-end deployment plans for new robot installations, from site readiness through go-live and stabilization.
• Serve as the day-to-day operational contact for customers, including on-site visits as needed.
• Manage a team of remote operators and improve workflow efficiency.
• Set and track daily, weekly, and monthly goals for each operator and the team, and conduct regular performance reviews.
• Build and maintain a management system that tracks operator behavior, quality, and deployment health.
• Define and report success metrics that demonstrate value.
• Partner with product and engineering to turn operational bottlenecks into requirements and improve workflow efficiency over time.
• Communicate status, issues, and results clearly and professionally to customers and leadership.

Benefits

• Equity participation in the company’s future.
• Competitive salary and equity.
• Work with high autonomy and ownership.
• Opportunity to contribute to patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed