Deployment Manager

Phenom People Pvt Ltd•Horsham, PA

4d•$90,000 - $110,000•Onsite

About The Position

The Deployment Manager owns the full customer deployment lifecycle, from post-bootcamp momentum through go-live and sustained adoption. Working at the intersection of strategy, technology, and organizational change, the role partners with enterprise customers and Phenom’s Engineers, Solution Architects, and Product teams to move customers from AI interest to adoption, business value, and expansion across Phenom’s Talent Experience Management platform. The role requires understanding customer organizational dynamics and advancing decisions, people, and workstreams—not merely configuring software or tracking project tasks. It involves maintaining deployment momentum, managing change resistance and risk, configuring platform workflows and data, supporting integrations, enabling users, communicating with stakeholders from TA teams to executives, and sharing field insights with Product and Engineering. This position requires five days per week in the office. Candidates must live within 50 miles of Horsham, Pennsylvania, or be willing to relocate. The role requires 25% travel for customer onsite engagements. Phenom does not sponsor, transfer, or extend employment-based visas for this position, including H-1B, TN, or F-1 OPT. Expected salary range: $90,000–$110,000.

Requirements

At least 3 years of experience in customer-facing deployment, implementation, or program delivery roles; enterprise Agentic AI experience is preferred.
Demonstrated ownership of customer outcomes across full implementation lifecycles, including driving progress rather than only tracking tasks.
Experience with organizational change management, including user adoption, stakeholder alignment, executive communication, and behavior change.
Strong business writing skills, including the ability to produce clear, direct, decision-ready executive summaries, risk memos, and deployment updates.
Experience facilitating client discovery sessions, solutioning discussions, and executive reviews.
Ability to travel 25% for customer onsite engagements.
Comfort with technical concepts including SSO, APIs, and data integrations.
AI fluency, including understanding what AI agents can and cannot do and explaining AI workflows simply and credibly to non-technical customers.
Able to work five days per week in-office and reside within 50 miles of Horsham, Pennsylvania, or be willing to relocate.
Phenom does not sponsor, transfer, or extend employment-based visas for this position, including H-1B, TN, or F-1 OPT.

Nice To Haves

Experience in Talent Acquisition, Talent Management, or HR technology platforms.
Familiarity with ATS, HRIS, or CRM systems and enterprise data migration.
Background in management consulting, HR transformation, or Agentic AI professional services.
Track record managing complex, politically navigated enterprise deployments with multiple concurrent workstreams.
Experience with prompt engineering, scripting, or technical configuration in enterprise platforms.

Responsibilities

Own customer movement from bootcamp through adoption by maintaining a weekly deployment rhythm, tracking decisions and blockers, and advancing work week over week.
Build and maintain stakeholder maps, identify sponsors, blockers, silent influencers, and at-risk relationships, and translate customer realities into internal actions.
Diagnose and manage change resistance, creating structured paths forward for different types of resistance.
Develop project plans, lead cross-functional teams, and execute against milestones with an emphasis on adoption outcomes.
Identify relevant talent datasets through engagement with customer workflows and configure Phenom’s platform to use them.
Partner with Solution Architects and Engineers to integrate data into stable, extensible pipelines, including SSO, APIs, and ATS/HRIS integrations.
Identify, measure, and mitigate deployment risks; escalate early with supporting facts, impact, and recommendations.
Build customized workflows for new user groups and lead enablement sessions that drive behavioral change and measurable operational impact.
Produce executive-ready weekly movement summaries, risk memos, decision logs, and adoption readiness assessments.
Present deployment status, adoption plans, and future-state proposals to audiences ranging from TA teams to executive leadership.
Bring customer and field insights to Phenom Product and Engineering teams to inform cross-platform improvements.