Customer Delivery Driver

Sainsbury's•Lunenburg, MA

2h•Onsite

About The Position

As a Customer Delivery Driver at Sainsbury’s, you deliver customers’ grocery orders to their doorsteps, providing a friendly, thoughtful and helpful service. You drive a 3.5-tonne refrigerated van, ensuring deliveries arrive on time and in good condition. The role includes checking that the van is roadworthy, clean and organised, and that shopping is secure before departure; following planned routes; and driving safely across varied locations and road conditions. You may also help elsewhere in the store when you are not making deliveries. The work is fast-paced and physical. It involves repeatedly moving containers weighing up to 15 kg and delivering to a range of properties, which may require using steps or lifts or walking longer distances from the van. You communicate with customers about delays, questions and order changes, use route and delivery technology, and make safe decisions while on the road. Sainsbury’s offers permanent and fixed-term vacancies; check the contract type for the specific vacancy before applying. Applicants must be over 18, have held a full UK/EU driving licence for at least 12 months with no more than six points, and have the right to work in the UK. Applicants complete an online driving risk assessment during the interview process and, if successful, a driving assessment on joining. In-cab AI cameras monitor driver behaviour to support compliance with road laws and defensive-driving standards.

Requirements

Be over 18 years old.
Have held a full UK/EU driving licence for at least 12 months, with no more than six points.
Have the right to work in the UK.
Be comfortable driving a larger vehicle safely in varied locations, including busy residential streets, city centres and narrow country lanes.
Be comfortable working in a fast-paced, physical, high-energy environment and repeatedly moving shopping containers weighing up to 15 kg.
Be able to use initiative, solve problems and make safe decisions on the road.
Be able to work independently and as part of the wider store team.
Be flexible and willing to work across the store and take on new challenges.
Be confident learning to use route and delivery technology.
Complete an online driving risk assessment during the interview process and a driving assessment if successful.

Nice To Haves

Openness to learning, developing and trying new things to improve service.

Responsibilities

Provide a friendly, thoughtful and helpful doorstep delivery service that makes customers feel valued.
Drive a 3.5-tonne refrigerated van to deliver groceries on time and in good condition.
Check that the van is roadworthy, clean and organised, and that customers’ shopping is secure before setting off.
Follow planned routes and drive safely in varied locations, traffic, weather and road conditions.
Move containers weighing up to 15 kg and deliver shopping to varied properties, potentially involving steps, lifts or longer walks from the van.
Keep customers informed about delays and respond to queries and order changes.
Help across the store as needed when not making deliveries.
Use route and delivery technology and make safe decisions while on the road.

Benefits

Colleague discount card: 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks of employment, increasing to 15% off at Sainsbury’s every Friday and Saturday.
Holiday entitlement based on hours worked.
Enhanced family leave, including maternity, paternity and adoption leave.
Pension contributions matched between 4% and 7.5%, and life cover up to six times cover.
Sainsbury’s share schemes, with discounted share purchases.
Retail savings and discounts on eating out, holidays and other retailers.
Cycle-to-work and bike-rental schemes, reduced-price gym access, and health and dental cash plans.
24/7 access to an Employee Assistance Programme and an online wellbeing platform.
Financial support including interest-free season ticket loans, pay advance, affordable loans and savings directly from pay, and financial wellbeing resources.
Development opportunities including mentorship, training and career progression pathways.
Enhanced discretionary family leave and career support may be available to colleagues.