Customer Care Specialist – Part Time

Beaches Tanning and Spa•American Fork, UT

13d•$15 - $17•Onsite

About The Position

Beaches Tanning + Spa is hiring a part-time Customer Care Specialist for its Corporate Office in American Fork. This in-person role supports customers and store employees across Beaches locations by resolving account issues, assisting with customer situations, managing account documentation and reporting, and helping improve the customer and employee experience. The position is 25–30 hours per week and pays $15–$17 per hour, with potential commissions. Flexible availability is required for some evenings and weekends, as well as month-end closings until midnight on the last calendar day of each month, including weekends and holidays when applicable.

Requirements

At least 1 year of customer service experience.
Strong computer skills.
Strong verbal and written communication skills.
Organized, dependable, and attentive to detail.
Able to solve problems and find answers.
Able to multitask, prioritize, and stay calm under pressure.
Comfortable working independently and taking initiative.
Positive, professional, coachable, and enjoys helping others.
Flexible availability for some evenings and weekends.
Availability to work until midnight on the last calendar day of every month, including weekends and holidays when applicable.

Responsibilities

Resolve customer membership questions, billing concerns, and other account-related issues.
Assist store employees and managers with customer situations, policies, and procedures.
Handle customer complaints and challenging conversations with empathy, confidence, and professionalism.
Manage account updates, cancellations, freezes, documentation, and departmental reporting.
Identify recurring issues, share ideas, and contribute to improvements in the customer and employee experience.
Collaborate with the team, take ownership of responsibilities, and follow through.