Customer Specialist - Part Time

CarMax • Bloomington, IL

4d • Onsite

About The Position

As a Customer Specialist in Training, you will deliver a customer-first experience and guide customers through buying, selling, and servicing vehicles. You will support customers throughout CarMax’s simple, transparent process while learning hands-on in a fast-paced environment. The role includes vehicle sales, appraisal support, paperwork processing, and repair order coordination, with honesty and integrity as core expectations.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications while delivering exceptional customer service.
• Assess vehicle condition accurately, document appraisal details, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Conduct cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Complete administrative tasks, including printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Part-time associates may be eligible for sick time where required by state law; accrual amounts vary by state.
• Part-time associates are eligible for 8 to 40 hours of vacation per year based on length of service, subject to a one-year waiting period.
• Part-time associates are eligible for 4 hours of Floating Holiday Time each calendar year, subject to manager approval.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED