Customer Specialist - Part Time

CarMax • Peoria, IL

5d • $17 - $26 • Onsite

About The Position

As a Customer Specialist in Training, you will deliver a customer-first experience and guide customers through buying, selling, or servicing vehicles. You will support CarMax’s transparent process while learning in a fast-paced environment. Duties include assisting with vehicle sales and appraisals, processing paperwork, coordinating repair orders, and supporting customers throughout their journey. Honesty and integrity are central to success in this role.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Assess vehicle condition, document details for appraisals, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Print reports, maintain transaction paperwork, audit documents, and manage payments.
• Coordinate service appointments, review repair order invoices for billing accuracy, and collaborate across teams.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Part-time Associates may be eligible for sick time where required by state law.
• Vacation time of 8 to 40 hours per year based on length of service, subject to a one-year waiting period.
• Four hours of Floating Holiday Time each calendar year, subject to manager approval.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED