Customer Care Specialist Part Time
About The Position
The Customer Care Specialist provides support to customers and terminal operations by managing communications and coordinating service activities. The role delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. The position works primarily in a terminal office environment and involves frequent computer and phone use, customer and driver communications, and administrative tasks. It also requires walking through warehouse and dock areas as needed, where there may be exposure to noise, dust, and varying temperatures. Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Authorized to work in the United States.
- Able to read, write, communicate, and comprehend English to perform job tasks, including communicating with coworkers, customers, and the public; understanding instructions and governmental regulations; responding to inquiries; and completing documents, reports, and records accurately.
Nice To Haves
- Two or more years of transportation, customer service, or related experience.
- Working knowledge of Microsoft Office.
Responsibilities
- Handle inbound calls and emails, schedule appointments, and address inquiries about orders and deliveries.
- Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
- Confirm delivery availability with dispatch and address scheduling conflicts.
- Prepare and review dispatch paperwork for accuracy and completeness.
- Support billing and data entry while maintaining accurate terminal records.
- Conduct driver check-ins to verify delivery performance and address service issues.
- Respond to customer requests across multiple channels to resolve issues and deliver satisfaction.
- Monitor service activities, identify potential problems, and take corrective action to maintain quality.
Benefits
- The posting describes competitive compensation and great benefits, but does not specify particular benefit offerings.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
