Customer Care Associate (Part Time)

Eurofins USA Food Testing•Plymouth, MN

About The Position

The Customer Care Associate serves as a primary point of contact for Tasteocracy participants while supporting participant recruitment and study fulfillment. The role provides responsive, friendly support by phone and digital channels, helps resolve participant questions and concerns, and assists participants throughout their research experience. The position also supports recruitment by contacting potential participants, understanding study qualification requirements, identifying suitable study opportunities, scheduling qualified participants, and helping prioritize studies with the greatest recruiting need. The position is part-time, up to 25 hours per week, with shifts that may vary between 9:00 AM and 9:00 PM Central Time. Most shifts are Monday through Friday, with a rotating Saturday and/or Sunday approximately every three to four weeks. Employees scheduled on a weekend receive an alternate weekday off Tuesday through Friday. Candidates living within commuting distance of Plymouth, Minnesota are encouraged to apply. The pay rate is $19.00 per hour.

Requirements

High school diploma or GED equivalent certificate.
Excellent written and verbal communication skills.
Strong customer service and relationship-building skills.
Comfort communicating across phone and digital channels.
Strong attention to detail and commitment to data accuracy.
Ability to learn and consistently apply study-specific qualification criteria.
Strong problem-solving skills and sound judgment.
Ability to manage multiple priorities in a fast-paced environment.
Comfort conducting outbound recruiting calls.
Proactive, dependable, collaborative, and adaptable.
Strong computer skills and ability to learn multiple technology platforms.

Nice To Haves

Associate degree strongly preferred.

Responsibilities

Provide friendly, professional support through phone, email, SMS, live chat, and social messaging.
Resolve participant questions or concerns during the first interaction whenever possible, and follow inquiries through to resolution.
Provide clear and accurate information and create a welcoming participant experience.
Escalate inquiries requiring additional support to the recruiting management team.
Understand active study requirements, qualification criteria, quotas, scheduling needs, and logistical information.
Conduct outbound recruiting using internal participant lists and external potential-participant lists.
Identify study opportunities based on current recruiting priorities and direct interested participants toward studies with the greatest need.
Confirm participants meet applicable qualification requirements before scheduling.
Support host communication and other recruiting activities as needed.
Maintain accurate, up-to-date participant information and update participant records during customer interactions when appropriate.
Complete recurring database maintenance, data-cleaning projects, and participant communications related to database maintenance and research projects.
Complete special administrative projects supporting the recruiting department.
Meet established phone and digital-channel performance expectations, including applicable handle time, response time, and utilization metrics.
Meet established productivity and billability expectations.
Participate in required departmental training and demonstrate understanding of recruiting procedures, customer care expectations, and study-related processes.