Customer Care Associate (Full Time)

Eurofins•Plymouth, MN

About The Position

The Recruiting & Customer Care Associate serves as a primary point of contact for Tasteocracy participants, providing responsive and friendly support across phone and digital communication channels. The role addresses participant questions and concerns, supports participants throughout their research experience, and helps resolve inquiries promptly and accurately. The position also supports participant recruitment and study fulfillment. It involves contacting potential participants, applying study qualification requirements, identifying suitable study opportunities, scheduling qualified participants, and directing recruiting efforts toward studies with the greatest need. The associate maintains participant records and assists with database maintenance, communications, administrative projects, and recruiting activities. The role is full-time, pays up to $19.00 per hour, and requires working variable shifts between 9:00 AM and 9:00 PM Central Time.

Requirements

High school diploma or GED equivalent certificate.
Excellent written and verbal communication skills.
Strong customer service and relationship-building skills.
Comfort communicating across phone and digital channels.
Strong attention to detail and commitment to data accuracy.
Ability to learn and consistently apply study-specific qualification criteria.
Strong problem-solving skills and sound judgment.
Ability to manage multiple priorities in a fast-paced environment.
Comfort conducting outbound recruiting calls.
Proactive, dependable, collaborative, and adaptable approach.
Strong computer skills and ability to learn multiple technology platforms.

Nice To Haves

Associate degree.

Responsibilities

Provide friendly, professional support through phone, email, SMS, live chat, and social messaging.
Resolve participant questions or concerns during the first interaction whenever possible, and ensure inquiries are followed through to resolution.
Provide clear, accurate information and create a welcoming participant experience.
Escalate inquiries requiring additional support to the recruiting management team.
Understand active study requirements, qualification criteria, quotas, scheduling needs, and logistics.
Conduct outbound recruiting using internal participant lists and external potential-participant lists.
Identify suitable study opportunities based on current recruiting priorities and direct interested participants toward studies with the greatest need.
Confirm participants meet applicable qualification requirements before scheduling.
Support host communication and other recruiting activities as needed.
Maintain accurate and up-to-date participant information and update records during customer interactions when appropriate.
Complete recurring database maintenance and data-cleaning projects.
Support participant communications related to database maintenance and research projects.
Complete special administrative projects supporting the recruiting department.
Meet established phone and digital-channel performance expectations, including applicable handle-time, response-time, and utilization metrics.
Meet established productivity and billability expectations.
Participate in required departmental training and apply recruiting procedures, customer care expectations, and study-related processes.