Customer Care Representative Full Time

Associated Bank•Stevens Point, WI

12d•$17 - $26

About The Position

The Customer Care Representative is the friendly, knowledgeable voice customers rely on for assistance. The role resolves customer questions, troubleshoots issues, and provides financial guidance with empathy and professionalism. It offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. The position responds to customer inquiries by phone and email, resolves account and technical issues, promotes relevant bank products and services, and supports consistent service quality by mentoring and training new team members. The representative collaborates across teams, strengthens customer relationships, and follows bank policies, procedures, and regulations.

Requirements

High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsibilities

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to ensure consistent, high-quality service delivery.
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Uphold compliance with all bank policies, procedures, and regulations.
Report suspicious activity to Financial Intelligence.
Report customer complaints and procedure violations to management or HR.
Report ethical concerns through Associated Bank’s anonymous Ethics Hotline as needed.