Customer Care Representative Full Time
About The Position
As a Customer Care Representative at Associated Bank, you are the friendly, knowledgeable voice customers rely on. You resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. The role offers opportunities to develop customer service expertise, mentor others, grow within the organization, and contribute to a collaborative team focused on excellent customer experiences. The position requires representing Associated Bank professionally in customer interactions and complying with bank policies, procedures, and regulations. Associated Bank conducts background checks on new hires. The company may use AI or automated technologies to assist with organizing and analyzing applicant information, but hiring decisions are made by Associated Bank personnel.
Requirements
- High school diploma or equivalent.
- Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
Nice To Haves
- Bilingual English/Spanish proficiency; eligible for a competitive language differential.
Responsibilities
- Respond to customer inquiries by phone and email, providing prompt, courteous, and accurate service.
- Troubleshoot and resolve complex account or technical issues using available tools and resources.
- Promote Associated Bank products and services that meet customers’ needs.
- Mentor and train new team members to support consistent, high-quality service.
- Demonstrate professionalism and care in customer interactions to strengthen relationships and loyalty.
- Collaborate with colleagues across teams to improve processes and customer experiences.
- Comply with bank policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act.
- Report suspicious activity to Financial Intelligence, and report customer complaints and procedure violations to management or HR.
- Report ethical concerns through Associated Bank’s anonymous Ethics Hotline as needed.
Benefits
- 401(k) and pension plans.
- Paid time off to volunteer in the community.
- Diversity-focused Colleague Resource Groups.
- Professional development and advancement opportunities.
- Well-being programs and incentives.
- Parental leave.
- Employee stock purchase plan.
- Military benefits.
- Personal banking, loan, investment, and insurance benefits.
- On-site activities.
- $50 bonus for working Saturdays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
