Customer Care Representative Full Time

Associated Bank•Stevens Point, WI

10d

About The Position

As a Customer Care Representative at Associated Bank, you are the friendly, knowledgeable voice customers rely on. You resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. The role offers opportunities to develop customer service expertise, mentor others, grow within the organization, and contribute to a team focused on excellence and collaboration. The position includes customer service by phone and email and requires compliance with bank policies, procedures, and regulations.

Requirements

High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsibilities

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to ensure consistent, high-quality service delivery.
Demonstrate professionalism and care in customer interactions to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Comply with bank policies, procedures, and regulations, including applicable laws and regulations.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as prescribed.