Customer Care Representative Full Time

Associated Bank•Green Bay, WI

10d

About The Position

As a Customer Care Representative at Associated Bank, you are a friendly, knowledgeable point of contact who answers customer questions, troubleshoots issues, and provides financial guidance with empathy and professionalism. The role offers opportunities to build customer service expertise, mentor others, grow within the organization, and contribute to a collaborative team focused on excellent service. Associated Bank seeks to create an inclusive culture where different perspectives are valued. The company conducts background checks on new hires and requires candidates to represent themselves and their experiences directly throughout recruiting and hiring. The role involves following bank policies, procedures, and regulations, including applicable laws and Bank Secrecy Act requirements.

Requirements

High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Nice To Haves

Bilingual English/Spanish proficiency; eligible for a competitive language differential.

Responsibilities

Respond to customer inquiries by phone and email with prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to support consistent, high-quality service.
Demonstrate professionalism and care in customer interactions to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Comply with bank policies, procedures, and regulations.
Report suspicious activity to Financial Intelligence.
Report customer complaints and procedure violations to management or HR, as prescribed.
Report ethical concerns through Associated Bank’s anonymous Ethics Hotline when needed.