Customer Care Representative Full Time

Associated Bank•Janesville, WI

10d

About The Position

As a Customer Care Representative at Associated Bank, you are the friendly, knowledgeable voice customers rely on. You resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. The role offers opportunities to develop customer service expertise, mentor colleagues, grow within the organization, and contribute to a collaborative team focused on excellent customer experiences. You represent Associated Bank in customer interactions and comply with bank policies, procedures, and regulations.

Requirements

High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Nice To Haves

Bilingual English/Spanish proficiency; eligible for a competitive language differential.

Responsibilities

Respond to customer inquiries by phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to support consistent, high-quality service.
Demonstrate professionalism and care in customer interactions to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Comply with bank policies, procedures, and applicable regulations.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as directed.