Customer Care Associate (Full Time)

Eurofins•Plymouth, MN

About The Position

The Recruiting & Customer Care Associate serves as a primary point of contact for Tasteocracy participants while supporting participant recruitment and study fulfillment. The role provides responsive, friendly support across phone and digital communication channels, resolves participant questions and concerns, and assists participants throughout their research experience. The associate supports recruiting by contacting potential participants, understanding study qualification requirements, identifying appropriate study opportunities, scheduling qualified participants, and helping the recruiting team prioritize studies with the greatest need. The position also maintains participant records, completes database maintenance and administrative projects, and meets established performance, productivity, and billability expectations. This is a full-time position of 35 to 40 hours per week. Shifts may vary between 9:00 AM and 9:00 PM Central Time. Most shifts are Monday through Friday, with a rotating Saturday and/or Sunday approximately every three to four weeks. Employees scheduled on a weekend receive an alternate weekday off Tuesday through Friday. Candidates living within commuting distance of Plymouth, Minnesota are encouraged to apply.

Requirements

High school diploma or GED equivalent certificate.
Excellent written and verbal communication skills.
Strong customer service and relationship-building skills.
Comfort communicating across phone and digital channels.
Strong attention to detail and commitment to data accuracy.
Ability to learn and consistently apply study-specific qualification criteria.
Strong problem-solving skills and sound judgment.
Ability to manage multiple priorities in a fast-paced environment.
Comfort conducting outbound recruiting calls.
Proactive, dependable, collaborative, and adaptable approach.
Strong computer skills and ability to learn multiple technology platforms.

Nice To Haves

Associate degree strongly preferred.
Living within a commutable distance to Plymouth, Minnesota is encouraged.

Responsibilities

Provide friendly, professional participant support through phone, email, SMS, live chat, and social messaging.
Resolve participant questions or concerns during the first interaction whenever possible, and ensure inquiries are followed through to resolution.
Provide clear and accurate information and create a welcoming participant experience.
Recognize inquiries requiring additional support and escalate them to the recruiting management team.
Understand active study requirements, qualification criteria, quotas, scheduling needs, and logistical information.
Conduct outbound recruiting using internal participant lists and external potential-participant lists.
Identify study opportunities based on current recruiting priorities and direct interested participants toward studies with the greatest need.
Confirm participants meet applicable qualification requirements before scheduling.
Support host communication and other recruiting activities as needed.
Maintain accurate, up-to-date participant information and update records during customer interactions when appropriate.
Complete recurring database maintenance, data-cleaning projects, participant communications, and special recruiting department administrative projects.
Meet established phone and digital-channel performance expectations, including applicable handle time, response time, utilization, productivity, and billability metrics.
Participate in required departmental training and apply recruiting procedures, customer care expectations, and study-related processes.