Customer Care Associate (Part Time)

Eurofins•Plymouth, MN

About The Position

The Recruiting & Customer Care Associate serves as a primary point of contact for Tasteocracy participants while supporting participant recruitment and study fulfillment. The role provides responsive, friendly support through phone and digital communication channels, resolves participant questions and concerns, and assists participants throughout their research experience. The associate also supports recruiting by contacting potential participants, learning study qualification requirements, identifying appropriate study opportunities, scheduling qualified participants, and helping the recruiting team prioritize studies with the greatest need. The position is part-time, up to 25 hours per week. Shifts may vary between 9:00 AM and 9:00 PM Central Time. Most shifts are Monday through Friday, with a rotating Saturday and/or Sunday approximately every 3–4 weeks. When scheduled on a weekend, an alternate weekday off will be provided Tuesday through Friday. Candidates currently living within a commutable distance to Plymouth, Minnesota are encouraged to apply.

Requirements

High school diploma or GED equivalent required.
Excellent written and verbal communication skills.
Strong customer service and relationship-building skills.
Comfort communicating across phone and digital channels.
Strong attention to detail and commitment to data accuracy.
Ability to learn and consistently apply study-specific qualification criteria.
Strong problem-solving skills and sound judgment.
Ability to manage multiple priorities in a fast-paced environment.
Comfort conducting outbound recruiting calls.
Proactive, dependable, collaborative, and adaptable.
Strong computer skills and ability to learn multiple technology platforms.

Nice To Haves

Associate degree strongly preferred.
Living within a commutable distance to Plymouth, Minnesota is encouraged.

Responsibilities

Provide friendly, professional participant support by phone, email, SMS, live chat, and social messaging.
Resolve participant questions or concerns during the first interaction whenever possible, respond promptly, and follow issues through to resolution.
Provide clear, accurate information and create a welcoming participant experience.
Recognize inquiries requiring additional support and escalate them to the recruiting management team.
Understand active study requirements, qualification criteria, quotas, scheduling needs, and logistical information.
Conduct outbound recruiting using internal participant lists and external potential-participant lists.
Identify appropriate study opportunities based on current recruiting priorities and direct interested participants toward studies with the greatest recruiting needs.
Confirm participants meet applicable qualification requirements before scheduling.
Support host communication and other recruiting activities as needed.
Maintain accurate, up-to-date participant information and update records during customer interactions when appropriate.
Complete recurring database maintenance, data-cleaning projects, and participant communications related to database maintenance and research projects.
Complete special administrative projects for the recruiting department as needed.
Meet established phone and digital-channel performance expectations, including applicable handle time, response time, and utilization metrics, as well as productivity and billability expectations.
Participate in required departmental training and demonstrate understanding of recruiting procedures, customer care expectations, and study-related processes.