Customer Care Associate (Part Time)

Eurofins•Plymouth, MN

About The Position

The Recruiting & Customer Care Associate serves as a primary point of contact for Tasteocracy participants while supporting participant recruitment and study fulfillment. The role provides friendly, responsive support through phone and digital channels, resolves participant questions and concerns, and assists participants throughout their research experience. The position also supports recruiting by contacting potential participants, learning study qualification requirements, identifying suitable study opportunities, scheduling qualified participants, and helping prioritize studies with the greatest recruiting needs. Additional duties include maintaining participant records, completing database maintenance and administrative projects, meeting performance expectations, and participating in departmental training. The position is part-time, up to 25 hours per week, with shifts that may vary between 9:00 AM and 9:00 PM Central Time. Pay is $19.00 per hour.

Requirements

High school diploma or GED equivalent certificate.
Excellent written and verbal communication skills.
Strong customer service and relationship-building skills.
Comfort communicating across phone and digital channels.
Strong attention to detail and commitment to data accuracy.
Ability to learn and consistently apply study-specific qualification criteria.
Strong problem-solving skills and sound judgment.
Ability to manage multiple priorities in a fast-paced environment.
Comfort conducting outbound recruiting calls.
Proactive, dependable, collaborative, and adaptable.
Strong computer skills and ability to learn multiple technology platforms.

Nice To Haves

Associate degree strongly preferred.

Responsibilities

Provide professional support through phone, email, SMS, live chat, and social messaging.
Resolve participant questions or concerns during the first interaction whenever possible, and follow inquiries through to resolution.
Provide clear, accurate information and create a welcoming participant experience.
Recognize inquiries requiring additional support and escalate them to the recruiting management team.
Understand active study requirements, qualification criteria, quotas, scheduling needs, and logistics.
Conduct outbound recruiting using internal participant lists and external potential-participant lists.
Identify appropriate study opportunities and direct participants toward studies with the greatest recruiting needs.
Confirm participants meet qualification requirements before scheduling.
Support host communication and other recruiting activities as needed.
Maintain accurate, up-to-date participant information and update records during interactions when appropriate.
Complete recurring database maintenance, data-cleaning projects, and participant communications related to database maintenance and research projects.
Complete special administrative projects supporting the recruiting department.
Meet phone and digital-channel performance expectations, including applicable handle-time, response-time, and utilization metrics, as well as productivity and billability expectations.
Participate in required departmental training and apply recruiting procedures, customer care expectations, and study-related processes.