Customer Care Representative - WFH Minnesota

MTM Transit • Mendota Heights, MN

10d • Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. The role involves handling a variety of tasks that increase in complexity as skills progress, primarily by answering inbound calls from Members, Clients, and Facilities. Representatives should expect to handle 60–80 calls per day, with higher volumes on Mondays. The position is remote and requires the employee to reside in Minnesota, maintain qualifying high-speed internet, and work from a quiet, distraction-free space at home.

Requirements

• Must currently reside in Minnesota.
• At least 1 year of call center experience.
• At least 6 months of customer service experience.
• Basic typing and computer experience with excellent navigational skills.
• High-speed internet such as Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps; wireless and WiFi air cards are prohibited.
• A quiet space in the home free of distractions, including caretaking of any kind.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Manage a variety of tasks that increase in complexity as skills progress.
• Handle approximately 60–80 calls per day, with higher call volumes on Mondays.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• FSA and HSA savings plans.
• Wellness program with incentives.
• Voluntary and ancillary plans.
• Pay on demand.
• Paid time off and holiday pay.
• Birthday holiday.
• Maternity and paternity leave.
• Continuing education reimbursement program.
• MTM Perks Discount Program.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed