Customer Care Representative - WFH Hawaii

MTM • Honolulu, HI

10d • Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. The role primarily involves handling inbound calls from Members, Clients, and Facilities, with tasks increasing in complexity as the representative’s skills progress. Representatives can expect to handle 60–80 calls per day, with higher volumes on Mondays. The position is remote and requires the employee to reside in Hawaii.

Requirements

• Must currently reside in Hawaii.
• At least 1 year of call center experience.
• At least 6 months of customer service experience.
• Basic typing and computer experience with excellent navigational skills.
• High-speed internet access via Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and download speed of 30 Mbps; wireless and WiFi air cards are prohibited.
• A quiet, distraction-free space within the home, including no caretaking responsibilities during work.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Manage approximately 60–80 calls per day, with higher call volumes on Mondays.
• Perform a variety of customer care tasks that increase in complexity as skills progress.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• FSA and HSA savings plans.
• Wellness program with incentives.
• Voluntary and ancillary plans.
• Pay on demand.
• Paid time off and holiday pay.
• Birthday holiday.
• Maternity and paternity leave.
• Continuing education reimbursement program.
• MTM Perks discount program.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed