Customer Care Representative - WFH Missouri

MTM•Kansas City, MO

3d•Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. The role involves handling a variety of tasks that increase in complexity as skills progress, primarily responding to inbound calls from Members, Clients, and Facilities. Representatives should expect to handle 60–80 calls per day, with higher volumes on Mondays. This position is remote and requires the employee to reside in Missouri and maintain a quiet, distraction-free home workspace with suitable high-speed internet.

Requirements

Must currently reside in Missouri.
At least 1 year of call center experience.
At least 6 months of customer service experience.
Basic typing and computer experience with excellent navigational skills.
High-speed internet such as Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and download speed of 30 Mbps; wireless and WiFi air cards are prohibited.
A quiet space within the home free of distractions, including caretaking of any kind.

Responsibilities

Handle inbound calls from Members, Clients, and Facilities.
Perform a variety of customer care tasks that increase in complexity as skills progress.
Handle an expected 60–80 calls per day, with higher volumes on Mondays.