Customer Care Representative - WFH Texas

MTM Transit • El Paso, TX

4d • Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. This role handles a variety of tasks that increase in complexity as the representative's skills progress, primarily managing inbound calls from Members, Clients, and Facilities. Representatives can expect to handle 60–80 calls per day, with higher volumes on Mondays. The position is remote and requires the employee to reside in Texas.

Requirements

• Must currently reside in Texas.
• One year of call center experience.
• Six months of customer service experience.
• Basic typing and computer experience with excellent navigational skills.
• High-speed internet access via Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and download speed of 30 Mbps; wireless and WiFi air cards are prohibited.
• A quiet, distraction-free space at home, including no caretaking responsibilities during work.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Manage a variety of tasks that increase in complexity as skills progress.
• Handle approximately 60–80 calls per day, with higher call volumes on Mondays.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan with company match
• FSA and HSA savings plans
• Wellness program with incentives
• Voluntary and ancillary plans
• Pay on demand
• Paid time off and holiday pay
• Birthday holiday
• Maternity and paternity leave
• Continuing education reimbursement program
• MTM Perks discount program
• Career development programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed