Customer Care Representative - WFH Mississippi

MTM Transit • Work From Home Mississippi, MS

4d • Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. The role handles a variety of tasks that increase in complexity as skills progress, primarily responding to inbound calls from members, clients, and facilities. Representatives can expect to handle 60–80 calls per day, with higher call volumes on Mondays. This is a remote position for applicants who currently reside in Mississippi.

Requirements

• Must currently reside in Mississippi.
• At least 1 year of call center experience.
• At least 6 months of customer service experience.
• Basic typing and computer experience with excellent navigational skills.
• High-speed internet access via cable, DSL, or fiber, with a minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps; wireless and WiFi air cards are prohibited.
• A quiet space within the home free of distractions, including caretaking of any kind.

Responsibilities

• Handle inbound calls from members, clients, and facilities.
• Complete a variety of customer care tasks that increase in complexity as skills progress.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan with company match
• FSA and HSA savings plans
• Wellness program with incentives
• Voluntary and ancillary plans
• Pay on demand
• Paid time off and holiday pay
• Birthday holiday
• Maternity and paternity leave
• Continuing education reimbursement program
• MTM Perks Discount Program
• Career development programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed