Customer Care Representative - WFH Missouri

MTM Transit•Kansas City, MO

4d•Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. The role handles a variety of tasks that increase in complexity as the representative’s skills progress, primarily managing inbound calls from Members, Clients, and Facilities. Representatives should expect to handle 60–80 calls per day, with higher volumes on Mondays. The position is remote and requires the employee to reside in Missouri, have suitable high-speed internet, and maintain a quiet, distraction-free workspace at home.

Requirements

Must currently reside in Missouri.
At least 1 year of call center experience.
At least 6 months of customer service experience.
Basic typing and computer experience with excellent navigational skills.
High-speed internet access via Cable, DSL, or Fiber, with a minimum upload speed of 3 Mbps and download speed of 30 Mbps. Wireless and WiFi air cards are prohibited.
A quiet space within the home free of distractions, including caretaking of any kind.

Responsibilities

Handle inbound calls from Members, Clients, and Facilities.
Manage approximately 60–80 calls per day, with higher call volumes on Mondays.
Perform a variety of customer care tasks that increase in complexity as skills progress.