Customer Care Representative - WFH Hawaii

MTM Transit • Honolulu, HI

11d • Remote

About The Position

The Customer Care Representative is the frontline representative and image of MTM Health. The role handles a variety of tasks that increase in complexity as skills progress, primarily responding to inbound calls from Members, Clients, and Facilities. Representatives should expect to handle 60–80 calls per day, with higher volumes on Mondays. This is a work-from-home position for candidates who currently reside in Hawaii.

Requirements

• Must currently reside in Hawaii.
• At least 1 year of call center experience.
• At least 6 months of customer service experience.
• Basic typing and computer experience with excellent navigational skills.
• High-speed internet access via Cable, DSL, or Fiber, with at least 3 Mbps upload and 30 Mbps download speeds; wireless and WiFi air cards are prohibited.
• A quiet, distraction-free space in the home, without caretaking of any kind.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Perform a variety of customer care tasks that increase in complexity as skills progress.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• FSA and HSA savings plans.
• Wellness program with incentives.
• Voluntary and ancillary plans.
• Pay on Demand.
• Paid time off and holiday pay.
• Birthday holiday.
• Maternity and paternity leave.
• Continuing education reimbursement program.
• MTM Perks Discount Program.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed