Customer Care Reps & Bilingual Customer Care Reps
About The Position
CAPITAL Services is hiring Customer Care Representatives and Bilingual Customer Care Representatives to support customers through phone interactions. Representatives empathize with customers, identify solutions, document accounts, and aim to make a positive impact on customers’ day. The position is suited to communicators who are calm under pressure, adaptable, resilient, organized, optimistic, and focused on solving customer problems and meeting performance goals. The role pays $16.50 per hour, with monthly performance incentives. Employees fluent in Spanish receive a 15% bilingual differential, resulting in a stated starting wage of $18.98 per hour. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., with no weekend hours. Employees may work from home if they live within a 60-mile radius of Brookings, South Dakota. The position begins with four weeks of full-time training onsite at the Brookings office, including hands-on learning, self-paced modules, and mentorship. After meeting performance expectations, employees may choose to work from home or continue working onsite in the call center. CAPITAL Services describes its workplace as focused on employee, customer, and client success, ongoing learning, improvement, and career growth. The role offers regular one-on-one meetings with a manager, clear career-path opportunities with pay increases at each step, and opportunities to volunteer in the community.
Requirements
- Smooth, efficient, and confident phone communication skills.
- Ability to remain calm under pressure and be adaptable and resilient.
- Creative problem-solving skills and a focus on finding the right solution for each customer.
- Organization and efficiency when documenting accounts and managing multiple tasks.
- Ability to consistently aim to meet or exceed performance goals.
- A positive outlook in challenging situations.
- An understanding, caring approach and commitment to customer and organizational success.
- For the bilingual differential, fluency in Spanish.
Responsibilities
- Interact with customers by phone, empathize with them, identify solutions, and make a positive impact on their day.
- Document customer accounts accurately while managing multiple tasks.
- Work toward meeting or exceeding performance goals.
- Participate in onsite training, including hands-on learning, self-paced modules, and mentorship.
- Engage in regular one-on-one meetings with a manager focused on growth and development.
Benefits
- Competitive benefits package including health, dental, and vision coverage.
- 401(k) with company match up to 6%.
- Tuition reimbursement.
- Paid parental leave.
- Three weeks of paid vacation.
- Eleven paid holidays.
- Paid sick leave.
- Monthly performance incentives and additional bonuses throughout the year.
- Spanish-language differential of 15% for fluent speakers.
- Regular one-on-one meetings focused on growth and development.
- Career-path opportunities with pay increases at each step.
- Company outings, food, games, contests, and prizes.
- Opportunities to volunteer and give back to the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
