Customer Care Reps & Bilingual Customer Care Reps
About The Position
CAPITAL Services is hiring Customer Care Representatives and Bilingual Customer Care Representatives to support customers through phone interactions. Representatives empathize with customers, identify solutions, document accounts, and aim to make a positive impact on customers’ day. The role suits people who communicate confidently by phone, remain calm and adaptable under pressure, solve problems creatively, manage multiple tasks, and consistently work toward performance goals. The position offers remote work within a 60-mile radius of Sioux Falls, South Dakota, or the option to continue working onsite in the company’s call center. All new hires complete four weeks of full-time, onsite training in the Sioux Falls office, including hands-on learning, self-paced modules, and mentorship. Work-from-home or ongoing onsite work is available after meeting performance expectations. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., with no weekend hours. Pay starts at $16.50 per hour, with monthly performance incentives. Employees fluent in Spanish receive a 15% differential, bringing the stated starting wage to $18.98 per hour. The company describes opportunities for career growth, pay increases at each step, and regular one-on-one development meetings with managers.
Requirements
- Confident, smooth, and efficient phone communication skills.
- Ability to remain calm under pressure and demonstrate adaptability and resilience.
- Creative problem-solving skills and a focus on finding appropriate solutions for customers.
- Organization and efficiency when documenting accounts and managing multiple tasks.
- Motivation to meet or exceed performance goals.
- A positive outlook in challenging situations.
- An understanding, caring approach and commitment to customer and organizational success.
- For the bilingual role, fluency in Spanish.
Responsibilities
- Support customers through phone interactions and represent the company as its voice.
- Empathize with customers and identify appropriate solutions.
- Document customer accounts while managing multiple tasks efficiently.
- Work toward meeting or exceeding performance goals.
- Participate in onsite training, including hands-on learning, self-paced modules, and mentorship.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match up to 6%
- Tuition reimbursement
- Paid parental leave
- Three weeks of paid vacation
- 11 paid holidays
- Paid sick leave
- Monthly performance incentives
- 15% differential for Spanish fluency
- Regular one-on-one meetings focused on growth and development
- Career path opportunities with pay increases at each step
- Company outings, food, games, contests, and prizes
- Additional bonuses throughout the year
- Opportunities to volunteer and give back to the community
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
