Customer Care Reps & Bilingual Customer Care Reps

Performance Bankers•Brookings, SD

6d•Onsite

About The Position

CAPITAL Services is hiring onsite Customer Care Representatives and Bilingual Customer Care Representatives. In this customer-facing role, you will interact with customers by phone, empathize with their needs, identify solutions, and help make a positive impact on their day. The role offers a consistent Monday–Friday schedule from 10:30 a.m. to 7:00 p.m., with no weekend hours. The listed starting wage is $16.50 per hour, plus monthly performance incentives. Representatives fluent in Spanish receive an additional 15% differential, for a stated starting wage of $18.98 per hour. New hires complete a full-time, paid four-week training program. Self-paced training combines hands-on learning, on-the-job experience, and mentorship to prepare and support employees. CAPITAL describes its culture as focused on employee, customer, and client success, continual learning, improvement, and innovation. The company also offers regular one-on-one manager meetings focused on growth and development, as well as career paths with pay increases at each step.

Requirements

Confident, efficient phone communication skills.
Ability to remain calm under pressure and demonstrate adaptability and resilience.
Creative problem-solving skills focused on finding the right solution for each customer.
Organization and efficiency when documenting accounts and managing multiple tasks.
Positive outlook in challenging situations.
Understanding, caring, and commitment to customer and organizational success.

Nice To Haves

Fluency in Spanish for eligibility for the bilingual differential.

Responsibilities

Interact with customers by phone and empathize with their needs.
Identify appropriate solutions for customers.
Document customer accounts in an organized and efficient manner while managing multiple tasks.
Work toward meeting or exceeding performance goals.

Benefits

Competitive benefits package including health, dental, and vision coverage.
401(k) with company match up to 6%.
Tuition reimbursement.
Paid parental leave.
Three weeks of paid vacation.
11 paid holidays.
Paid sick leave.
Monthly performance incentives.
Bilingual Spanish differential of 15%.
Regular one-on-one meetings with a manager focused on growth and development.
Career path opportunities with pay increases at each step.
Company outings, food, games, contests with prizes, and additional bonuses throughout the year.
Opportunities to volunteer and give back to the community.