CSR - Customer Service Reps
About The Position
Hammond Services is seeking qualified Customer Service Representatives for its family-owned Heating, Cooling, Plumbing, and Electrical business serving the South Metro Atlanta area since 1979. As a first point of contact, the representative is expected to model the company’s quality and professionalism. The role can involve handling up to 100 calls per day and includes responding to customer issues, creating service orders, maintaining service-file information, assisting field supervisors with customer communications, and preparing advertising folders for field staff. Higher-level customer service issues are escalated to the Customer Service Manager. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m., with a possible Saturday rotation. Flexible scheduling and overtime may be required as needed.
Requirements
- Prior experience in a similar position using a multi-line phone system to handle incoming and outgoing calls.
- Computer literacy and expert knowledge of MS Office Suite, including Word, Excel, and PowerPoint; the posting also lists Outlook.
- Working knowledge of office equipment.
- Ability to type at least 40 words per minute, with prior experience typing in a fast-paced setting.
- Ability to pass a pre-employment drug test and criminal background check.
- Ability to manage call volume and day-to-day tasks and work flexible schedules, including overtime as needed.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills for effective interaction with clients and team members.
Nice To Haves
- Prior experience making outbound sales calls.
Responsibilities
- Assist the Customer Service department with basic to mid-level issues and escalate high-level issues to the Customer Service Manager.
- Communicate with customers by phone and email to create service orders.
- Gather, edit, and update information for service files.
- Assist field supervisors in communicating with customers to set up service calls.
- Create service information advertising folders for field staff.
Benefits
- Competitive compensation packages with potential to earn commissions.
- Opportunities for professional development and advancement within the team.
- 401(k) retirement plan with employer match.
- Medical, dental, and vision plans.
- Paid vacation and holidays.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
