Customer Care Reps & Bilingual Customer Care Reps
About The Position
CAPITAL Services is hiring onsite Customer Care Representatives, including Bilingual Customer Care Representatives. In this customer-facing role, representatives support customers through phone interactions by empathizing with them, identifying solutions, documenting accounts, and managing multiple tasks. Representatives are expected to communicate confidently, stay calm and adaptable under pressure, solve problems, maintain a positive outlook, and work toward performance goals. New hires complete a full-time, paid four-week training program. Self-paced training combines hands-on learning, on-the-job experience, and mentorship. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., with no weekend hours. Starting pay is $16.50 per hour, with monthly performance incentives. Employees fluent in Spanish receive a 15% bilingual differential, bringing the stated starting wage to $18.98 per hour. CAPITAL Services describes its work as connecting people with convenient purchasing power for life's needs and emphasizes ongoing learning, improvement, and innovation. The company offers regular one-on-one meetings with managers focused on growth and development, career paths with pay increases at each step, and opportunities to volunteer in the community.
Requirements
- Confident, efficient phone communication skills.
- Ability to remain calm, adaptable, and resilient under pressure.
- Problem-solving skills and a focus on finding appropriate solutions for customers.
- Organization and efficiency when documenting accounts and managing multiple tasks.
- A positive outlook and commitment to customer and organizational success.
Nice To Haves
- Fluency in Spanish for eligibility for the bilingual differential.
Responsibilities
- Support customers through phone interactions by empathizing with them and identifying solutions.
- Document customer accounts while managing multiple tasks.
- Work toward meeting or exceeding performance goals.
- Participate in training, on-the-job learning, and mentorship.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match up to 6%
- Tuition reimbursement
- Paid parental leave
- Three weeks of paid vacation
- Eleven paid holidays
- Paid sick leave
- Monthly performance incentives
- Additional bonuses throughout the year
- Company outings, food, games, and contests with prizes
- Opportunities to volunteer and give back to the community
- Regular one-on-one meetings with a manager focused on growth and development
- Career path opportunities with pay increases at each step
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
