Customer Care Reps & Bilingual Customer Care Reps
About The Position
CAPITAL Services is hiring onsite Customer Care Representatives and Bilingual Customer Care Representatives. In this customer-facing role, representatives interact with customers by phone, empathize with their concerns, identify solutions, and make a positive impact. The position involves communicating confidently, solving customer problems, documenting accounts, and managing multiple tasks while working toward performance goals. Spanish-fluent representatives receive a 15% differential. New hires complete a full-time, paid four-week training program with self-paced instruction, hands-on learning, on-the-job experience, and mentorship. The company describes opportunities for growth and advancement, with regular one-on-one meetings with managers and pay increases at each career step. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., with no weekends. The listed starting wage is $16.50 per hour, plus monthly performance incentives; the Spanish differential results in a stated starting wage of $18.98 per hour.
Requirements
- Confident and efficient phone communication skills.
- Ability to stay calm under pressure and adapt to challenging situations.
- Creative problem-solving skills focused on finding appropriate customer solutions.
- Organization and efficiency when documenting accounts and managing multiple tasks.
- A positive, resilient outlook and commitment to customers and the organization.
- Fluency in Spanish for the bilingual representative role.
Responsibilities
- Interact with customers by phone, empathize with their needs, and identify solutions.
- Document customer accounts while managing multiple tasks.
- Work toward meeting or exceeding performance goals.
- Participate in the four-week paid training program, including hands-on learning, on-the-job experience, and mentorship.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match up to 6%
- Tuition reimbursement
- Paid parental leave
- Three weeks of paid vacation
- 11 paid holidays
- Paid sick leave
- Monthly performance incentives
- 15% differential for Spanish fluency
- Regular one-on-one meetings focused on growth and development
- Career path opportunities with pay increases at each step
- Company outings, food, games, contests, and prizes
- Additional bonuses throughout the year
- Opportunities to volunteer and give back to the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
