Customer Care Reps & Bilingual Customer Care Reps

Performance Bankers•Sioux Falls, SD

6d•Onsite

About The Position

CAPITAL Services is hiring onsite Customer Care Representatives and Bilingual Customer Care Representatives. In this role, you will interact with customers by phone, empathize with their needs, identify solutions, document accounts, and help make a positive impact on their day. The company describes its Customer Care team as focused on the success of employees, customers, and clients. The position pays $16.50 per hour, with monthly performance incentives. Employees fluent in Spanish receive an additional 15% differential, for a stated starting wage of $18.98 per hour. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., with no weekend hours. New hires complete a paid, full-time four-week training program. Self-paced training includes hands-on learning, on-the-job experience, and mentorship. The company also describes regular one-on-one manager meetings focused on growth and development and clear career paths with pay increases at each step.

Requirements

Confident, smooth, and efficient phone communication skills.
Ability to remain calm under pressure and adapt to challenging situations.
Problem-solving skills and a focus on finding suitable solutions for customers.
Organization and efficiency when documenting accounts and managing multiple tasks.
A positive, understanding, caring, and resilient approach to customers and work.
For the bilingual role, fluency in Spanish.

Responsibilities

Interact with customers by phone, empathize with them, and identify solutions.
Document customer accounts while managing multiple tasks.
Work toward meeting or exceeding performance goals.
Participate in the paid four-week training program, including hands-on learning, on-the-job experience, and mentorship.

Benefits

Competitive benefits package including health, dental, and vision coverage.
401(k) with company match up to 6%.
Tuition reimbursement.
Paid parental leave.
Three weeks of paid vacation.
Eleven paid holidays.
Paid sick leave.
Monthly performance incentives.
15% differential for Spanish fluency.
Regular one-on-one manager meetings focused on growth and development.
Clear career path opportunities with pay increases at each step.
Company outings, food, games and contests with prizes, and additional bonuses throughout the year.
Opportunities to volunteer and give back to the community.