CSR - Customer Service Reps
About The Position
Hammond Services is hiring Customer Service Representatives for its family-owned Heating, Cooling, Plumbing, and Electrical business, which has served the South Metro Atlanta area since 1979. As a first point of contact for the company, the representative is expected to model its quality and professionalism. This demanding role may involve handling up to 100 calls per day. The representative assists the Customer Service department with basic to mid-level issues and escalates high-level issues to the Customer Service Manager. The role communicates with customers by phone and email, creates service orders, gathers and updates service-file information, and helps field supervisors arrange service calls with customers. It also involves preparing service-information advertising folders for field staff. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m., with a possible Saturday rotation. Flexible schedules and overtime may be needed.
Requirements
- Prior experience in a similar position using a multi-line phone system to handle incoming and outgoing calls.
- Computer literacy and expert knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Working knowledge of office equipment.
- Ability to type at least 40 words per minute and prior experience typing in a fast-paced setting.
- Ability to pass a pre-employment drug test and criminal background check.
- Ability to work flexible schedules, including overtime as needed.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills for effective interaction with clients and team members.
Nice To Haves
- Prior experience making outbound sales calls.
Responsibilities
- Assist the Customer Service department with basic to mid-level issues and escalate high-level issues to the Customer Service Manager.
- Communicate with customers by phone and email to create service orders.
- Gather, edit, and update information for service files.
- Help field supervisors communicate with customers to arrange service calls.
- Create service-information advertising folders for field staff.
- Manage call volume and day-to-day tasks.
Benefits
- Competitive compensation packages with potential to earn commissions.
- Opportunities for professional development and advancement.
- 401(k) retirement plan with employer match.
- Medical, dental, and vision plans.
- Paid vacation and holidays.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
