Collections Reps and Bilingual Collections Reps
About The Position
CAPITAL Services is hiring Collections Representatives and Bilingual Collections Representatives to assist customers with credit card payment inquiries and develop collaborative payment solutions while providing exceptional service. The role involves patient, empathetic customer support, professional phone communication, reviewing account details, and working with customers to resolve payment concerns while meeting performance and quality goals. The position follows a Monday–Friday schedule from 10:30 a.m. to 7:00 p.m., with no weekends. Employees may work from home within a 60-mile radius of Sioux Falls, South Dakota, after completing four weeks of full-time onsite training in the Sioux Falls office and meeting performance expectations. Employees may also choose to continue working onsite in the call center. Starting pay is $17.50 per hour, with monthly performance incentives. Spanish-fluent bilingual representatives receive an additional 15% differential, for a stated starting wage of $20.13 per hour. The company describes opportunities for career growth and pay increases, as well as a supportive and engaging culture.
Nice To Haves
- Fluency in Spanish is eligible for a 15% bilingual differential.
Responsibilities
- Provide patient, empathetic support to customers with credit card payment inquiries.
- Communicate professionally and effectively by phone.
- Analyze account details to identify the best resolution for each customer.
- Negotiate and collaborate with customers to resolve payment-related concerns.
- Consistently meet performance and quality goals.
Benefits
- Monthly and quarterly performance-based incentives.
- Consistent Monday–Friday schedule, with opportunities for time off based on call volumes.
- Bilingual Spanish differential of 15%.
- Career growth opportunities and opportunities for pay increases.
- Medical, dental, and vision benefits.
- Paid parental leave.
- 401(k) with up to 6% company match.
- Tuition reimbursement.
- Three weeks of paid vacation, 11 paid holidays, and paid sick leave.
- Regular one-on-one development-focused meetings with a manager.
- Community volunteer opportunities.
- Company outings and on-site and off-site events, games, contests, and food.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
