Customer Care Relationship Banker

First United Bank•Durant, OK

83d•Remote

About The Position

The Customer Care Relationship Banker will be responsible for connecting with customers over the phone to understand their needs and match them with First United Bank products and services. This role also involves mentoring employees in these areas. The individual will handle all customer service duties, sales, and relationship management, aiming to meet or exceed established goals. They will gain mastery of First United Bank’s delivery process and product knowledge to develop customer relationships.

Requirements

High School Diploma required.
Superior customer service skills required.
Basic mathematics to solve problems.
Requires being exact or highly accurate with daily work.
Maintain a positive attitude and ability to establish and cultivate strong personal connections
Ability to effectively read, write, and verbally communicate with customers and co-workers.
Ability to manage time effectively and work independently, without close supervisor.
Ability to use good judgment and exercise decision-making skills.
Critical Thinking – requires logic and reasoning to identify solutions, conclusions or approaches to problems.
Ability to multi-task.
Maintain a professional attitude and appearance.
Behave ethically while at work or outside your work environment.
Ability to practice active listening by actively looking for ways to assist customers through conversation

Nice To Haves

Some college is strongly preferred.
One year of retail experience or equivalent customer service experience is preferred.

Responsibilities

Receives incoming calls from customers and employees with a broad range of Customer Service inquiries and works to find a solution.
Assists with card services and customer facing technologies such as online banking, mobile banking, and telephone banking.
Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions.
Follows proper procedures accurately and efficiently for all customer-servicing activities performed.
Serves as the single point of contact for customers in order to retain existing customers and develop new customer relationships.
Consistently meets and often exceeds performance goals and actively participates in all sales campaigns; promote new products and services and educate customers and peers within the bank.
Participates in all meetings, banks functions, and customer appreciation/community events as requested or assigned by supervisor.
Consistently meets customer service expectations by offering excellent service over the phone in order to build rapport with customers and generate customer loyalty.
Identifies and match customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.
Completes all required compliance exams on a yearly basis.
Adherence to all First United Policies and Procedures.
Dresses professionally.
Other duties as assigned by manager.