Customer Care Market Unit Manager

Reyes Coca-Cola Bottling•Rancho Cucamonga, CA

12d•Onsite

About The Position

Join the leading beverage provider, Reyes Coca-Cola Bottling! This full-time position operates Monday-Friday and offers a competitive salary range of $106,704 - $133,380, plus an annual target bonus. If you enjoy our products, you’ll really enjoy being a part of our team!

Requirements

Bachelor's Degree with 6 plus years of related experience and 4 plus years of leadership experience
High School Diploma/General Education Diploma or Technical School Certification with 9 plus years of specific experience and 6 plus years of leadership experience

Nice To Haves

Master’s degree

Responsibilities

Lead the MU field technician teams and the associated management structure i.e., reactive service, bottle/can installation, and fountain installation technician teams in a safe and efficient way
Manage a team that provides equipment installation and repair services for all customers with outlets within their Market Unit (MU) and meets customers’ expectations for equipment installation and service levels to support the achievement of the company’s objectives for share, volume, and profit growth
Serve as a member of the MU Leadership team representing the Customer Care team including Field Service, Equipment, Contact Center, Make Ready Center to fully leverage the Customer Care infrastructure to drive Business Unit growth
Lead training, parts and equipment service teams and manage performance management and capabilities resource as well as develop and activate technician and management engagement initiatives, talent development, tech communications, technical skill growth programs, rewards, and recognition programs
Participate in customer meetings to evaluate service level delivery/represent field execution capabilities and oversee diagnostics, mechanical repairs, customer finishing, and quality control of all equipment assigned for customer placement
Develop a strategic departmental Business Plan, execute against annual Business Plan goals, and manage, achieve, and exceed Key Performance Indicators as agreed to in Annual Business Plan
Other duties as assigned